Rachel Castillo
El Mirage
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
Work History
Fashion Team Lead
Walmart
El Mirage
11.2023 - 11.2025
- Led team meetings to discuss daily goals and priorities.
- Coordinated staff schedules to ensure adequate coverage for operations.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management to maintain stock levels and organization.
- Monitored team performance and provided feedback for continuous improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Acorn Grill Cashier
Royal Oaks Retirement Community
Sun City
06.2022 - 09.2022
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized cash register area.
- Assisted residents with product inquiries and selection.
- Handled cash, credit, and debit payments securely.
- Communicated effectively with residents and staff daily.
- Ensured compliance with health and safety regulations.
- Collaborated with team members to improve service efficiency.
- Managed inventory by restocking shelves as needed.
McDonald’s Crew Member
McDonald’s
Surprise
06.2021 - 12.2021
- Provided excellent customer service during high-volume shifts.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on operational procedures.
- Handled cash transactions accurately at the register.
- Monitored inventory levels and restocked supplies as needed.
- Followed safety and sanitation guidelines consistently in food preparation.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Dysart High School
El Mirage, AZ05-2023
Skills
- Team leadership
- Staff training
- Inventory management
- Schedule coordination
- Customer service
- Visual merchandising
- Conflict resolution
- Performance monitoring
- Task delegation
- Effective communication
- Problem solving
- Time management
- Quality assurance
- Service efficiency
- Coaching and mentoring
- Complaint resolution
- Workflow management
- Loss prevention
- Employee training
- Attention to detail
- Marketing
Timeline
Fashion Team Lead
Walmart
11.2023 - 11.2025
Acorn Grill Cashier
Royal Oaks Retirement Community
06.2022 - 09.2022
McDonald’s Crew Member
McDonald’s
06.2021 - 12.2021
High School Diploma -
Dysart High School