Rachel Chadwell
Tucson
Overview
6
6
years of professional experience
Work History
Certified Caregiver
Normandel Place ALH
11.2019 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, enhancing patient compliance.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with clients and families to address individual needs.
- Trained new caregivers on best practices for client care and safety protocols.
- Maintained accurate documentation of client progress and care provided for compliance purposes.
- Fostered a compassionate environment, promoting emotional well-being and social engagement among clients.
- Implemented infection control measures to ensure a safe and hygienic living space for all clients.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
- Participated in ongoing training opportunities to stay current on best practices within caregiving profession.
- Monitored patient vital signs and reported changes to medical professionals promptly.
- Promoted mental stimulation through engaging conversations, games, puzzles, or other activities suited to the cognitive abilities of each patient.
- Prepared nutritious meals tailored to individual dietary requirements, prioritizing patient health while respecting personal preferences.
- Established trust and rapport with patients through empathetic listening and respectful communication practices.
- Implemented personalized care plans, addressing individual needs of each patient.
- Assisted with daily living activities for enhanced patient wellbeing.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Coordinated transportation services for medical appointments or social outings as needed by the clients.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
- Educated family members on proper caregiving techniques when necessary to ensure continuity of care.
- Recognized early warning signs of potential health issues and took appropriate action to address concerns.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
- Assisted with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
- Facilitated communication between patients and healthcare providers, acting as an advocate for the patients'' best interests.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
- Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Customer Service Advocate
Centene
10.2022 - 08.2025
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolutions.
- Managed customer accounts, updating records to maintain data integrity and compliance.
- Collaborated with team members to improve service processes, enhancing overall customer satisfaction.
- Utilized CRM software to track customer interactions and identify trends for service improvement.
- Provided training support for new hires, fostering knowledge sharing and team integration.
- Resolved complex customer issues by analyzing cases and implementing effective solutions.
- Developed and maintained documentation for procedures, promoting operational efficiency within the team.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Medical Assistant
Pima Medical Institute
Tucson, AZTimeline
Customer Service Advocate
Centene
10.2022 - 08.2025
Certified Caregiver
Normandel Place ALH
11.2019 - Current
Medical Assistant
Pima Medical Institute