Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Rachel Crocker

Phoenix

Summary

Self-motivated professional quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sterile Processing Technician

HonorHealth
Phoenix, AZ
11.2022 - Current
  • Wrapped trays, instrument packs, and sets.
  • Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Verified and maintained proper documents and records for sterilization.
  • Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.

Accounts Manager

City Wide Pest Control
Phoenix, AZ
01.2020 - 11.2022
  • Managed client inquiries, escalated grievances, handled high volume of calls and emails, maintained electronic filing systems, and coordinated technician scheduling.
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Maximized revenue through strategic upselling of products or services to existing clients.
  • Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
  • Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
  • Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
  • Trained new employees on customer service, money handling and organizing strategies.

Assistant Lead

Animal Care Technician Puppies N Love
Phoenix, AZ
09.2018 - 01.2020
  • Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
  • Safeguarded clinic reputation by maintaining high standards of cleanliness in examination rooms, surgical suites, and kennel areas.
  • Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
  • Collaborated with veterinarians to develop customized treatment plans for optimal animal health outcomes.
  • Enhanced customer satisfaction through compassionate communication and education about pet care.

Cake decorator/Cashier

Porto's Bakery and café
03.2016 - 08.2018
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Food Prep/ Cashier

Western Bagel
03.2015 - 02.2016
  • Operated cooking equipment, prepared food, maintained cleanliness, collected payments, and provided customer service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Daycare Assistant

Rockin Kids
05.2014 - 02.2015
  • Led activities for child development, taught foundational skills, and established safe play environments.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.

Education

High school diploma -

John Burroughs High School
Burbank, CA
05.2016

Skills

  • High-Level Disinfection
  • Account Management
  • Customer Service
  • Goal-Oriented
  • Team Training
  • Medical record-keeping
  • Multitasking Competence

Certification

Certified Registered Central Sterile Processing Technician, 04/01/23, 04/01/25

Assessments

  • Call center customer service, 01/01/22, Proficient
  • Customer focus & orientation, 06/01/24, Proficient
  • Protecting patient privacy, 08/01/24, Proficient
  • Administrative assistant/receptionist, 08/01/24, Proficient
  • Customer service, 10/01/20, Proficient
  • Filing & organization, 08/01/24, Proficient
  • Attention to detail, 08/01/24, Proficient

Timeline

Sterile Processing Technician

HonorHealth
11.2022 - Current

Accounts Manager

City Wide Pest Control
01.2020 - 11.2022

Assistant Lead

Animal Care Technician Puppies N Love
09.2018 - 01.2020

Cake decorator/Cashier

Porto's Bakery and café
03.2016 - 08.2018

Food Prep/ Cashier

Western Bagel
03.2015 - 02.2016

Daycare Assistant

Rockin Kids
05.2014 - 02.2015

High school diploma -

John Burroughs High School

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