Rachel Lalama
Tucson
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Gap Inc., Gap Factory
Marana
02.2016 - 11.2024
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Merchandising Lead
Gap Inc
Tucson
10.2013 - 02.2016
- Identified opportunities for improvement in store layouts, signage, and display techniques.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
Education
Associate of Arts - Interior Design
Pima Community College
Tucson, AZ05-2012
Skills
- Employee training
- Sales analysis
- Point-of-sale systems
- Visual merchandising
- Operational strategy
- Team building
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Gap Inc., Gap Factory
02.2016 - 11.2024
Merchandising Lead
Gap Inc
10.2013 - 02.2016
Associate of Arts - Interior Design
Pima Community College
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