Overview
Work History
Education
Timeline
Generic

Rachel Payne

Phoenix

Overview

15
15
years of professional experience

Work History

Managing Partner I2B Sales Strategy

Verizon Wireless
12.2021 - Current
  • Led SMB strategy initiatives for the Majors and Mid Majors Agents
  • Created compensation programs for I2B partners
  • Negotiated with finance, legal and compliance to support new enablements
  • Unlocked 40% growth in SMB YoY
  • Aligned with agent principals to create SMB compensation, training, and certifications
  • Supported Client Partners to achieve their agent growth goals
  • Side by side with I2B field team for retail execution

Channel Sales Manager

Verizon Wireless
02.2021 - 11.2021
  • Responsible for Big 6 and Mid Major Strategy for SMB sales
  • Leading practice initiatives for Merchandising and communication for channel.
  • Growing the wireless business through our partner agents and retailers.
  • Improving agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets.
  • Evaluating agent and overall channel sales performance for continuous improvement.
  • Developing, implementing and monitoring regional sales and incentive programs.
  • Presenting sales program results and efficiency.
  • Motivating our indirect agents to exceed sales
  • Providing feedback on sales techniques and customer interactions.

District Manager I2B

Verizon Wireless
02.2020 - 01.2021
  • Growing the wireless business through our partner agents and retailers.
  • Improving agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets.
  • Evaluating agent and overall channel sales performance for continuous improvement.
  • Developing, implementing and monitoring regional sales and incentive programs.
  • Presenting sales program results and efficiency.
  • Motivating our indirect agents to exceed sales
  • Providing feedback on sales techniques and customer interactions.

District Manager, Retail

Verizon Wireless
07.2018 - 01.2020
  • Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals.
  • Monitor financial, budgeting, and sales reporting for all retail stores in assigned area.
  • Ensure all employees demonstrate an understanding of the companys mission, vision, values, and products and services.
  • Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards.
  • Responsible for the identification of new store locations, store relocations and retrofits.
  • Facilitate opening of new retail locations.
  • Increase presence in the community by developing relationships with local chamber of commerce personnel.
  • Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance.
  • Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.
  • Customer Retention: Manage and grow existing customer base and manage churn.
  • Develop customer retention tools for retail store.
  • Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements.
  • Resolve customer complaints in a timely and friendly manner.
  • Market & Industry Knowledge: Maintains knowledge of company and market promotional elements.
  • Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
  • #1 Leaderboard ranking in Southern California for 2019 #1 SMB Mix ranking in Southern California for 2019

Associate Director, R2B Sales

Verizon Wireless
11.2016 - 06.2018
  • The position is responsible for generating sales revenue and profits, focusing on the acquisition of accounts and meeting assigned activity, process and unit/performance goals in a specified region/territory.
  • This position provides support and assistance to Sales Managers by presenting product and closing business, as well as providing training on product and the overall industry.
  • This position assists with various items, including (but not limited to), forecasting, recruiting, interviews, etc.
  • The position represents an in depth, specialized or possibly expert level knowledge and/or ability in the sales job family.
  • Daily activities for this position involve leading people and/or projects on day-to-day basis. This position collaborates as a leader across functional boundaries to meet goals and solve problems and works independently with no direct supervision, often acting with wide discretion to determine methods of procedures for new assignments or situations.
  • This lead expert position is viewed as a seasoned professional whose knowledge has been supplemented by substantial, applicable work experience in the sales job family.
  • This position deals with highly complex problems requiring in-depth analysis, evaluation, and conceptual thinking to make a recommendation and/or decision.
  • Lead a sales team to the below expectations.
  • Prospect new logos daily to support incremental growth for retail.
  • Obtain a minimum of 5 set meetings weekly from prospecting.
  • Meet with customers on site or in store to uncover opportunities and find 2 5+ line opportunities weekly.
  • Maintain accurate records in Salesforce daily.
  • Maintain an organized and accurate 30/60/90 day Funnel.
  • Partner with B2B with 25+ line deals.
  • Partner with and support retail to increase business acumen as well as product solutions and lead process.
  • Understand and Maintain R.O.E.Lead blitz calls.
  • Create professional sales quotes for customers.
  • 2017 End of Year Net Ports
  • VZC Growth Drivers Champion
  • #1 Retail SMB Leaderboard#1 New Logos

District Manager, Retail

Verizon Wireless
11.2012 - 10.2016
  • Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals.
  • Monitor financial, budgeting, and sales reporting for all retail stores in assigned area.
  • Ensure all employees demonstrate an understanding of the companys mission, vision, values, and products and services.
  • Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards.
  • Responsible for the identification of new store locations, store relocations and retrofits.
  • Facilitate opening of new retail locations.
  • Increase presence in the community by developing relationships with local chamber of commerce personnel.
  • Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance.
  • Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.
  • Customer Retention: Manage and grow existing customer base and manage churn.
  • Develop customer retention tools for retail store.
  • Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements.
  • Resolve customer complaints in a timely and friendly manner.
  • Market & Industry Knowledge: Maintains knowledge of company and market promotional elements.
  • Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Senior Manager B2B Sales

Verizon Wireless
11.2008 - 10.2012
  • Performance Management: Responsible for driving team to achieve all key performance objectives.
  • Responsible for financial, budget, and sales reporting.
  • Maintains knowledge of company and market promotional elements.
  • Develop, assign and monitor sales goals and provide ongoing training to keep employees informed of new products, services and procedures.
  • Attend customer meetings with team and train on effective selling strategies by demonstrating sales techniques.
  • Develop strategies for acquiring new business, perform territory analysis and planning.
  • Reporting and Analysis: Includes generating and analyzing sales, forecast and funnel-management reporting.
  • Evaluate and provide input in the development of training and competitive information, as well as Verizon Wireless strategic and tactical plans for the Business channel.
  • Analyze sales reports and provide recommendations for increased sales productivity and operational efficiencies during strategic / tactical planning sessions.
  • Market and Industry Knowledge: Train sales team on new products, services and selling skills to ensure team is fully versed in Verizon Wireless products and services and ready to represent Verizon Wireless in the highest professional manner.
  • Participate in networking activities and perform research to gen erate lead development.
  • Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.
  • Staffing / Employee Relations: Prospect for new talent.
  • Develop, train and coach sales team to produce desired high performance results.
  • Make decisions regarding hiring, promotion, and disciplinary actions.
  • Assess individuals and team performance and initiate developmental plans to narrow competency gaps.
  • Customer Retention: Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
  • Resolves customer issues in a timely and empathetic manner.
  • Maintain and grow existing customer base and manage churn.

Education

No Degree - Microbiology

Northern Arizona University
Flagstaff, AZ

Timeline

Managing Partner I2B Sales Strategy

Verizon Wireless
12.2021 - Current

Channel Sales Manager

Verizon Wireless
02.2021 - 11.2021

District Manager I2B

Verizon Wireless
02.2020 - 01.2021

District Manager, Retail

Verizon Wireless
07.2018 - 01.2020

Associate Director, R2B Sales

Verizon Wireless
11.2016 - 06.2018

District Manager, Retail

Verizon Wireless
11.2012 - 10.2016

Senior Manager B2B Sales

Verizon Wireless
11.2008 - 10.2012

No Degree - Microbiology

Northern Arizona University

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Rachel Payne