Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Reynoso

Phoenix

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

FOH Supervisor/Event Assistant

The Ends
Scottsdale
01.2025 - Current
  • Train new staff on customer service protocols and operational procedures.
  • Coordinate guest reservations and managed seating arrangements effectively.
  • Improve customer service by setting expectations and coaching employees on proper service etiquette.

Bartender

Edens Lounge
Westchester
10.2022 - 05.2024
  • Prepared and served a variety of cocktails and beverages to customers.

Bartender/Server

The Works Tavern
Summit
05.2022 - 09.2022
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Cocktail Server

Galway Pub & Grill
Elmurst
07.2019 - 03.2020
  • Provided exceptional service to high volume of daily customers.

Education

BA - Early Childhood Education

Dominican University
05-2016

Skills

  • Bartending
  • Serving
  • POS system management
  • Technology skills
  • Liquor inventory
  • Communication skills

Timeline

FOH Supervisor/Event Assistant

The Ends
01.2025 - Current

Bartender

Edens Lounge
10.2022 - 05.2024

Bartender/Server

The Works Tavern
05.2022 - 09.2022

Cocktail Server

Galway Pub & Grill
07.2019 - 03.2020

BA - Early Childhood Education

Dominican University

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Rachel Reynoso