Rachel Rivers
Surprise
Summary
Results driven professional and registered nurse with extensive experience in leadership, education and team collaboration. Registered Nurse with over 13 years of experience in offering comprehensive patient care in Emergency and Acute care hospital settings. Works well with diverse patient population and fosters trusting relationships to improve outcomes. Efficiently coordinates with healthcare professionals to advance for the best possible patient care. 10 plus years of emergency care experience at BTMC. I am certified in cardiac care, acute pediatric care, trauma care as well as behavioral health crisis intervention. Trauma leadership since 2024 in educational role and facility management in Acute care charge RN role for over 7 years at BTMC. Recipient of the 2024 Nursing Leadership award at BTMC. Known for my adaptability, reliability, and focus on achieving impactful results. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
Banner Health
03.2015 - Current
- Streamlined operational processes, enhancing efficiency and reducing turnaround times across departments.
- Mentored junior staff, fostering professional development and promoting knowledge sharing within the team.
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients
- Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
- Implemented training programs in partnership with trauma leadership that have improved employee competencies and supported organizational growth initiatives.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Established team priorities, maintained schedules and monitored performance.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Provided direct patient care, stabilized patients and determined next course of action.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support
- Led emergency response initiatives to improve patient outcomes during critical situations.
- Streamlined workflow processes, improving efficiency in patient assessments and documentation practices.
- Promoted a culture of teamwork within the Emergency Department by actively participating in unit-based committees aimed at improving workflow efficiency and overall staff morale.
Registered Nurse
Maryland Gardens
06.2013 - 03.2015
- Care of the Psychiatric Patient with various Behavioral Health Diagnoses such as Bipolar disorder, Schizophrenia, Huntington's Disease, Dissociative Identity Disorder, Borderline Personality Disorder and Generalized Anxiety and Depression
- Managed medications and Care for over 30 psychiatric patients daily in a long-term care facility administering Psychotropic Medications, IV medications for infections, Diabetes control, and Hypertension
- Managed care of the quadrapalegic patient such as Hoyer lifts, suprapubic catheter care including placement and management
- Charge Nurse on weekends overseeing CNA's and tech's and their care of patients and daily work
- Wound Care nurse caring for a variety of wounds from Diabetic Ulcers, Pressure Ulcers and minor wounds
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Documented and initiated Behavioral Health Care Plans for the management of existing and new onset behaviors coinciding with existing treatment plans as well as coordinating new behavior plans with Psychiatrists. MD's and NP's
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
Education
High School Diploma -
Ironwood High School
Glendale, AZ01.1997
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ01.2019
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01.2013
Associate of Science - Science Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZ01.2008
Skills
- Effective strategic leadership in an emergency department setting as charge RN since 2017
- Mentoring experience for new grad and trauma RN's
- Problem-solving skills as charge RN addressing customer issues and concerns
- Effective relationship management with ED staff in the Charge RN and Trauma roles
- Collaborative decision-making with multi-disciplinary staff across modalities
- Team collaboration with other department team members
- Workflow optimization managing schedules and productivity
- Charge and trauma leadership roles as well as educators for trauma prep course and ATCN education skills
- Operations management
- Problem-solving skills
- Emergency management as a certified trauma RN and facility educator
- Relationship building with staff and ancillary staff including rapport building and departmental communication
- Shift planning
- Clear and concise communication
- Employee training
- Team leadership both in the Charge and trauma roles
Accomplishments
- Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Delivered compassionate care that exceeded hospital requirements.
- Ensured charting accuracy through precise documentation for the stroke and cardiac patients
- Documented patient information obtained from intake interviews.
- Collaboration Collaborated with physicians to plan and implement patient care.
- Assisted physicians and nurses in responding to life-threatening situations at a level one trauma center
- Nominated for Daisy Aware for excellent patient centered care in the Emergency Department
- Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Affiliations
- Arizona Trauma Association January 2018 to current
- American Nurses Association 2015 to current
Certification
- PALS - Pediatric Advanced Life Support July 2018 to current
- BLS certified
- Advanced Cardiac Life Support (ACLS) Certification 2019 to present
- CPR certified
- RN certified
- Registered Nurse in State of Arizona 2013 to present
- Gold Rose certification for quick administration of TPA for the Stoke patient
Timeline
Registered Nurse
Banner Health
03.2015 - Current
Registered Nurse
Maryland Gardens
06.2013 - 03.2015
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
Associate of Science - Science Education
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Ironwood High School
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