Rachel Viloria

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.

• Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
• Replenished packaging supplies such as printer ribbon and boxes to maintain inventory.
• Assisted in training new employees on proper machine operation, safety protocols, and company policies.
• Improved packaging efficiency by implementing standardized operating procedures for machine setup and operation.
• Maintained high quality standards by routinely inspecting finished products for defects or deviations from specifications.
• Attached identification labels to finished packaged items or stenciled information on containers.
• Kept production lines running smoothly and efficiently at all times.
• Maintained clean, tidy and safe working environment in packing area.
• Monitored and adjusted machine settings to maintain product quality and accuracy.
• Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
• Assembled products according to changing daily work orders and specific customer needs.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
• Answered central telephone system and directed calls accordingly.
• Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.

I Had my 4 children I dedicated my time to my children and took care of my responsibilities and duties at home as a mother.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Ensured high-quality output, rigorously inspecting products to meet quality standards.
• Elevated team morale and productivity by leading by example and providing support where needed.
• Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
• Quickly shut down equipment in emergency situations following protocols.
• Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.