Rachel Williamson
Glendale
Summary
Dependable and punctual with several years of exceptional customer service experience. Successful at working independently and as a team player. Highly organized and diligent with hardworking nature focused on supporting work requirements with professionalism and respect. Polite and accommodating with proven performance in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Member Service Associate
Columbia Credit Union
03.2021 - 06.2023
- Accurately processes transactions in a timely and professional manner Including deposits, withdrawals, transfers, check cashing, payments and wires
- Processes and validates accuracy of currency amounts related to incoming and outgoing cash shipments
- Responsible for monitoring and maintaining branch cash supply
- Opens new checking and savings accounts while maintaining current products and service knowledge
- Assist members with online banking
- Meet and exceeds referral sales goals.
Front Office Receptionist
Salmon Creek Plastic Surgery
07.2019 - 01.2020
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Answered office phone and emails to schedule appointments and forward information
- Sorted and distributed business correspondence to correct department or staff member
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Dental Assistant
Capital Dental
04.2013 - 07.2014
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and assisting with dental procedures
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Educated patients on postoperative and general oral health care
- Gathered and reviewed patient records
- Assisted dentists with restorative procedures
- Entered patient data into dental records system using Dentrix and maintained patient privacy
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Medical Assistant
Peace Health Medical Group
03.2009 - 03.2012
- Gathered patient health history, vital signs and information about current medical issues
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Prepared patients for examinations, taking vital signs and updating medical histories
- Acted as liaison between physician and patient, answering questions and delivering test results
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Dental Assistant
Mountain View Pointe Dental
05.2001 - 01.2009
- Sanitized equipment, cleaned treatment rooms and restocked supplies
- Managed patient care with efficiency and professionalism by scheduling appointments and educating patients
- Gathered and reviewed patient records
- Assisted dentists in permanent and temporary restorative procedures
- Entered patient data into dental records system using Dentrix and maintained patient privacy
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Educated patients on treatment procedures and post-procedure home care
- Maintained master calendar and scheduled appointments
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Education
Real Estate Broker License -
Rockwell Institute
01.2017
Dental Assisting -
American Institute of Health Technology, Inc.
01.1998
Skills
- Service-oriented mindset
- Multi-line telephone skills
- Technology savvy
- Conflict management
- Meticulous and organized
- Listening skills
Timeline
Member Service Associate
Columbia Credit Union
03.2021 - 06.2023
Front Office Receptionist
Salmon Creek Plastic Surgery
07.2019 - 01.2020
Dental Assistant
Capital Dental
04.2013 - 07.2014
Medical Assistant
Peace Health Medical Group
03.2009 - 03.2012
Dental Assistant
Mountain View Pointe Dental
05.2001 - 01.2009
Real Estate Broker License -
Rockwell Institute
Dental Assisting -
American Institute of Health Technology, Inc.
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