Rachell Cruz Garcia
Phoenix
Summary
Versatile Medical Assistant with comprehensive skills in clinical support and administrative tasks. Proficient in vital sign assessments, EKGs, and managing electronic health records, complemented by a strong background in customer service and patient interaction. Bilingual in English and Spanish, fostering effective communication and understanding in diverse patient populations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Banner Health
Phoenix
11.2025 - Current
- As a Certified Clinical Medical Assistant at Banner Health, I am committed to providing a safe, supportive, and patient-centered environment.
- Obtained vital signs, reviewed medical histories, and assisted physicians during examinations and procedures, contributing to efficient and high-quality patient care.
- I have experience performing EKGs, conducting diabetic eye exams, preparing for wound care and Pap smears, and administering vaccines.
- I prioritize urgent matters effectively to ensure timely communication and continuity of care.
- Managed administrative responsibilities, including responding to patient messages and coordinating medication refill requests, ensuring seamless patient communication.
- Leveraged experience in internal and family medicine to work efficiently in a fast-paced environment, collaborating with healthcare teams to deliver compassionate patient care.
Medical Assistant
Cardiovascular Institute of Scottsdale
Scottsdale
09.2024 - 10.2024
- Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently
- Supported physicians and nurses during patient examinations and procedures to ensure high-quality care
- Managed patient medical records by accurately documenting information in electronic health record systems
- Coordinated multiple tasks while ensuring detail and accuracy in patient interactions and documentation
- Maintained cleanliness and stocked necessary supplies in examination rooms to facilitate efficient patient care
Optometric Technician/Receptionist
Nationwide Vision
Phoenix
03.2023 - 03.2024
- Assisted optometrist in conducting comprehensive eye exams, documenting patient history and symptoms
- Prepared patients for specialized procedures, ensuring comfort and understanding during contact lens fittings or visual field testing
- Greeted and checked in guests, creating positive first impressions and delivering exceptional customer service
- Managed incoming calls, directing them efficiently to appropriate department or staff member for timely resolution
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Maintained a clean working environment by sterilizing instruments according to infection control protocols
Education
Medical Assisting - Trade school
Pima Medical Institute
Phoenix, AZ10-2024
High school diploma -
Paradise Valley High School
Phoenix, AZ05-2022
Associate of Science - Nursing
Paradise Valley Community College
Phoenix, AZ05-2026
Skills
- HIPAA
- Medical Terminology
- Clinical procedures
- Patient care
- Vital signs
- EKG
- Phlebotomy
- Eye refraction
- Health record management
- EHR management
- Insurance prior authorization
- Medical coding
- Patient billing
- Customer service
- Front desk
- Patient interaction
- Patient support
- Patient records management
- Patient advocacy
- Detail orientation
- Organizational management
- Computer operations
- Windows
- Computer skills
- Computer literacy
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Typing
- Filing
- Inventory management
- Supply management
- Healthcare logistics
- Cashiering
- Customer support services
- Client phone interaction
- Phone etiquette
- Clear verbal communication
- Verbal communication
- Bilingual
- Spanish
- Basic math
- Sales
- Merchandising
- Dermatology
- CPR
- Elder care
- Patient transportation
- ICD-10
- Patient transportation
- Cashiering
- Medical records
- ICD-10
Certification
- Food Handler Certification
- Driver's License
- Certified Medical Assistant, 11/01/25, 11/01/27
- CCMA Certification, 11/01/25, 11/01/27
- CPR Certification, 02/01/26
- BLS Certification, 02/01/24, 02/01/26
Additional Information
Authorized to work in the US for any employer
Languages
Spanish, Fluent
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Certified Medical Assistant
Banner Health
11.2025 - Current
Medical Assistant
Cardiovascular Institute of Scottsdale
09.2024 - 10.2024
Optometric Technician/Receptionist
Nationwide Vision
03.2023 - 03.2024
Medical Assisting - Trade school
Pima Medical Institute
High school diploma -
Paradise Valley High School
Associate of Science - Nursing
Paradise Valley Community College