Rachelle Mitchell
One Medical
Tempe
7
years of professional experience
Results-driven Assistant Store Manager with 3 years of customer service and administrative experience. Demonstrates expertise in project management and training, successfully leading high-visibility initiatives. Skilled in creating impactful merchandise displays, enhancing revenue, and fostering collaborative relationships across all management levels. Committed to optimizing operations and employee engagement to drive organizational success.lls.
Work History
Healthcare Associate
1 Year 11 Months- Coordinated patient check-in, scheduling, and visit flow to support efficient clinic operations.
- Assisted care teams with intake preparation, rooming support, and follow-up task completion.
- Documented patient information in electronic health records while maintaining confidentiality standards.
- Verified insurance details, demographics, and eligibility data for accurate registration records.
- Improved coordination between clinical and administrative teams to strengthen accuracy and response time.
- Improved patient satisfaction by providing compassionate and attentive care.
Assistant Manager
1 Year 11 Months- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set performance goals for employees and offered actionable feedback to achieve milestones.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined quality programs and ensured compliance to address overdue activities.
Customer Service Specialist
1 Year 9 Months- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Educated customers on products, services, to ensure overall better communication
- Educated customers on products, services to ensure overall better communication
- Pulled and provided reports and trends to upper management.
- Provided consultative services regarding policies and procedures to employees and managers as outlined in applicable manuals and employee handbooks
- Resolved client issues, ensuring accurate updates were made to files for improved service delivery.
Benefits Admin Specialist II
6 Months- Answered inbound calls to assist employees with benefits, payroll, and retirement inquiries, ensuring timely resolution of concerns
- Answered inbound calls assisting employees with Benefits, payroll and Retirement inquiries
- Provided trends to upper management and shared feedback.
- Identified areas for program enhancement based on feedback.
Education
High School Diploma
Skills
Patient Care Coordination
Healthcare Operations
Clinical Workflow
EHR Management
Policy and Procedure
Document managementSAPnt
Microsoft Office 365
Customer Service
Critical Thinking. Str Time management
Staff Coordination
Team leadership
Relationship management
Collaborative Approach
Interpersonal Skills
Stress management
Retail Operations
Timeline
Healthcare Associate
One Medical
12.2024 - CurrentRead More
Assistant Manager
Circle K
01.2023 - 12.2024Read More
Customer Service Specialist
IQOR
04.2020 - 01.2022Read More
Benefits Admin Specialist II
24/7 InTouch
10.2019 - 04.2020Read More
Primavera High school
High School Diploma
Read More