Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Rachelle Schulman

Chandler

Summary

Field training professional prepared to deliver impactful training solutions. Proven ability to develop and execute training programs that enhance team competence and performance. Emphasizes collaboration and flexibility, ensuring effective team dynamics and adaptability to evolving needs.

Overview

7
7
years of professional experience

Work History

Implementation Field Trainer

Mars Veterinary Health
07.2023 - Current
  • Deliver training programs for Voyager Health across veterinary hospitals, utilizing in-person, virtual, and self-guided learning formats.
  • Facilitate instructor-led and train-the-trainer sessions to equip hospital teams and local Champion mentors, improving onboarding efficiency and knowledge retention.
  • Collaborate cross-functionally with product development and quality teams to identify training gaps and incorporate system updates into learning content.
  • Support Champion development programs and act as a mentor and escalation point for local trainers, fostering sustained knowledge transfer post-implementation.
  • Travel up to 75% to US hospitals to support system go-lives and provide aftercare training support.

Implementation Specialist

Dealerware
02.2023 - 07.2023
  • Owned and managed 40-60 Ford Dealerships through successful onboarding to post-implementation biweekly.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Analyzed customer needs to provide user-friendly recommendations for web and mobile app software
  • Cold-called 20+ potential clients on a daily bases, with closing rate of 32%

Training Manager

Primary Health
11.2021 - 01.2023
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and organized training manuals, handbooks, multimedia visual aids, and other educational materials
  • Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.

Training and Support Analyst

Exan Software
09.2020 - 10.2021
  • Guided clients through successful implementations of Power Practice; from providing sales demos, consultation, execution of product implementation, to training and support.
  • Provided training to clinical and administrative staff online and on-site across Canada.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Decreased training time by designing effective new training programs.
  • Reduced support call volume by providing clear and concise user documentation for software applications.

Business Analyst

Vancouver Coastal Health
09.2018 - 09.2019
  • Provided configuration and support for several implementations across British Columbia.
  • Developed a successful system that cut down Emergency Team JIRA tickets by 50%.
  • Managed the Emergency Team's system integration testing scripts during development and execution.
  • Assigned tasks to associates, staffed projects, and updated all involved parties to enhance optimal business flow.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Education

Bachelor of Science - Care Administration

University of Wisconsin
Milwaukee, WI
12.2016

Skills

  • Training Delivery
  • Client Relations
  • Staff Mentoring & Leadership
  • Team Building
  • Inter-department collaboration
  • Training Program Development
  • Project Planning and Development
  • Project Implementation
  • Attention to Detail
  • Public Speaking
  • Coaching techniques
  • Excellent Communication

Interests

  • Gardening
  • Hiking
  • Volunteering
  • Baking
  • High-Intensity Interval Training
  • Dancing

Timeline

Implementation Field Trainer

Mars Veterinary Health
07.2023 - Current

Implementation Specialist

Dealerware
02.2023 - 07.2023

Training Manager

Primary Health
11.2021 - 01.2023

Training and Support Analyst

Exan Software
09.2020 - 10.2021

Business Analyst

Vancouver Coastal Health
09.2018 - 09.2019

Bachelor of Science - Care Administration

University of Wisconsin

Similar Profiles

CREATE PROFILE
Rachelle Schulman