Radwa Abdel-Barry M.

Lead strategic client partnerships, AI alliances, and business development initiatives supporting enterprise digital transformation across the global Insurance practice.

• Build trusted relationships with executive stakeholders, aligning AI, Data & Analytics, Automation, and Digital Transformation capabilities with client business priorities.
• Lead AI Partnerships & Alliances to strengthen go-to-market offerings and accelerate strategic growth across the Insurance portfolio.
• Collaborate with Consulting, Sales, Product, Engineering, Delivery, and Executive Leadership to shape strategic pursuits and enterprise transformation initiatives.
• Developed executive business cases, value propositions, transformation roadmaps, and investment justifications that facilitated client growth.
• Drove pipeline governance, executive forecasting, strategic account planning, and opportunity management to enhance client engagement.

• Built and scaled the AI-First Insurance Practice, supporting AI adoption across 100+ global insurance accounts.
• Led Insurance New Account Opportunities (NAOs) from qualification through executive approvals and deal execution.
• Co-created the AI-enabled Insurance Risk Management Concierge mobile application for proactive customer risk assessment.
• Co-developed the patented risk assessment calculation methodology powering the Insurance Risk Management Concierge solution.
• Co-created Currency-as-a-Service (CaaS), enabling continuous application currency assessment, AI-driven remediation prioritization, and enterprise modernization.
• Co-created PRIME Services, delivering continuous application assessment, remediation planning, governance, testing, and technology currency management.
• Contributed to the Autonomous Engineering Engine, accelerating enterprise remediation, modernization, governance, architecture oversight, testing, and business accountability through AI-enabled automation.
• Designed an Insurance Executive Dashboard containing more than 150 strategic KPIs spanning underwriting, claims, finance, customer experience, risk, operations, distribution, and digital transformation.
• Led the Client Advocacy & Solution Design (CASD) function supporting a $700M portfolio and 34 Master Customer Owners, strengthening executive engagement and strategic account planning.

Delivered 300% business growth through account expansion, CRM modernization, and service diversification.

• Managed $16.5M annual revenue while consistently exceeding contractual KPIs and customer satisfaction objectives.
• Led strategic client partnerships and digital transformation initiatives across 21 enterprise accounts, managing executive stakeholder relationships, P&L performance, and business growth.
• Cultivated executive relationships with enterprise clients through quarterly business reviews, governance meetings, and strategic planning sessions to align on growth initiatives.
• Led cross-functional teams of 1,800+ professionals across Technology, Customer Experience, Workforce Management, Quality, and Operations.
• Implemented AI-enabled process improvements, automation, and CRM optimization that enhanced scalability and operational performance.
• Partnered with senior client executives to pinpoint business priorities and broaden strategic service offerings.
• Achieved COPC certification and implemented governance frameworks that improved quality, operational performance, and client satisfaction.

Key Achievements

Managed enterprise client relationships and transformation initiatives that enhanced Vodafone UK's customer operations and modernized digital services.

• Managed executive stakeholder relationships across Customer Care, Technical Support, Billing, and Digital Channels.
• Partnered with business leaders to identify digital transformation opportunities and improve customer engagement.
• Led Design Thinking workshops and Customer Experience transformation programs.
• Launched IoT customer support capabilities supporting Vodafone UK's innovation strategy.
• Improved Net Promoter Score by 12% through customer experience transformation.
• Designed an operating model generating $1.5M annual savings while improving organizational agility.
• Established Transition Management Office that streamlined onboarding processes, strengthened governance, and increased enterprise readiness.

• Managed strategic airline customer relationships and commercial aviation fuel accounts.
• Supported business development by fostering customer retention and facilitating account growth through operational excellence.
• Ensured uninterrupted fuel operations, achieving high customer satisfaction and adherence to regulatory compliance.
• Coordinated logistics, finance, airport operations, and contract execution to streamline processes and enhance service delivery.