RAEAH GRANT
SCOTTSDALE
Summary
Dedicated medical esthetician and client care specialist with 5+ years of expertise in customer relations, sales, team management, and administrative operations. Passionate about creating exceptional client experiences, enhancing retention, and thriving in fast-paced environments. Recognized for multitasking, effective communication, reliability, and a proactive approach to business growth.
Overview
5
5
years of professional experience
Work History
MEDICAL SPA SALES/CLIENT CARE COORDINATOR
It's a Secret Med Spa
01.2023 - 08.2024
- Surpassed sales targets through personalized consultative selling
- Identifying potential clients and conducting sales visits; building strong relations with clients
- Optimized appointment scheduling, reducing wait times and enhancing overall client satisfaction
- Coordinated with medical staff for seamless communication and service delivery
- Resolved client inquiries promptly and with empathy, improving client satisfaction and trust
REGIONAL OPERATIONS MANAGER
LivBay Lash
08.2022 - 12.2022
- Managed recruitment, onboarding and team training, improving staff performance
- Maintained inventory and financial records, reducing discrepancies and improving stock availability
ADMINISTRATIVE ASSISTANT
Mountains West Ranches
11.2020 - 05.2022
- Maintained inventory and financial records, reducing discrepancies and improving stock availability
- Managed CEO's calendar, ensuring seamless scheduling and communication
- Organized mail and email processes, enhancing efficiency
RECEPTIONIST
Lunatic Fringe Salon
12.2019 - 09.2020
- Managed salon operations, ensuring smooth opening and closing procedures
- Coordinated appointments, improving executive time management
- Reaching out to leads, enhancing client/stylist satisfaction and increasing new client intake and retention
Education
CERTIFIED LASER TECHNICIAN -
Penrose Academy
Scottsdale, AZ11.2023
LICENSED MEDICAL ESTHETICIAN -
Skinworks School of Advanced Skincare
07.2022
HIGH SCHOOL DIPLOMA -
Park City High School
Park City, Utah06.2017
Skills
- Client Engagement
- Effective Communication
- Systematic Organization
- Dependable Performance
- Administrative Management
- Adept at Prioritizing Responsibilities
Accomplishments
- Increased client retention by 50% through proactive follow-ups and personalized service
- Top 5 performer in the company throughout 10 locations over the country, surpassed monthly sales and service targets by promoting treatments and skin care products
- Spearheaded operational improvements, leading to a 25% increase in efficiency (Livbay Lash)
- Increased take home sales by 20% in 9 months
Timeline
MEDICAL SPA SALES/CLIENT CARE COORDINATOR
It's a Secret Med Spa
01.2023 - 08.2024
REGIONAL OPERATIONS MANAGER
LivBay Lash
08.2022 - 12.2022
ADMINISTRATIVE ASSISTANT
Mountains West Ranches
11.2020 - 05.2022
RECEPTIONIST
Lunatic Fringe Salon
12.2019 - 09.2020
LICENSED MEDICAL ESTHETICIAN -
Skinworks School of Advanced Skincare
HIGH SCHOOL DIPLOMA -
Park City High School
CERTIFIED LASER TECHNICIAN -
Penrose Academy
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