Raegan Uribe
Litchfield Park
Summary
Results-oriented Customer Service Lead with expertise in performance coaching and sales strategy development. Leveraged CRM software to expand customer base and improve team productivity through targeted training and incentive programs, enhancing customer satisfaction and sales outcomes. Recognized for effectively managing direct and escalated customer requests while employing strong research, communication, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Craig Industries LLC
Litchfield Park
01.2023 - Current
- Supervised customer service team, streamlining issue resolution and improving overall customer support.
- Coordinated training sessions for new and existing employees, improving team skills and service quality.
- Trained new staff on company policies and standards for customer interaction.
- Monitored daily operations of sales team, focusing on customer service and product knowledge.
- Developed and executed sales strategies, expanding customer base effectively.
- Conducted weekly performance reviews with sales team, ensuring achievement of targets.
- Compiled monthly regional sales reports for upper management, providing insights for strategic decisions.
- Designed incentive programs to motivate top-performing sales representatives.
Customer Service Representative
Website Galore LLC
Phoenix
02.2020 - 12.2022
- Answered incoming calls and emails, delivering frontline customer support for product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys to inform enhancements in customer service.
- Identified improvement areas in customer service processes and proposed actionable changes.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05-2023
Skills
- Customer excellence
- Complaint resolution
- CRM proficiency
- Sales oversight
- Sales forecasting
- Sales planning
- Performance coaching
- Team building
- Task management
- Multitasking
- Microsoft Office skills
Timeline
Customer Service Lead
Craig Industries LLC
01.2023 - Current
Customer Service Representative
Website Galore LLC
02.2020 - 12.2022
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College