- Law
- Enjoy playing softball for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Gym Workouts
- I like looking at the stars and learning about constellations
- Auto Repair/Restoration
Raelynn Wenge
Flagstaff
Summary
Dynamic customer service professional with a proven track record at Coit Cleaning & Restoration, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated situations, ensuring satisfaction while promoting teamwork and adherence to company values. Proficient in data entry as well.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coit Cleaning & Restoration
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Lead
Dickies BBQ Pit
11.2022 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Science - Criminal Justice Criminology Minor in Foriensics
Northern Arizona University
Flagstaff, AZ05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- De-escalation techniques
- Computer proficiency
- Microsoft Excel
- Scheduling
- Team development
- Documentation
- Prioritization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Customer Service Representative
Coit Cleaning & Restoration
06.2023 - Current
Team Lead
Dickies BBQ Pit
11.2022 - 05.2023
Bachelor of Science - Criminal Justice Criminology Minor in Foriensics
Northern Arizona University
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