Summary
Overview
Work History
Education
Skills
Other work experience
Languages
Timeline
Generic

Rafael De La Paz

Waddell,AZ

Summary

Dedicated professional with strong communication, computer literacy, and problem-solving skills. Excel at customer service, time management, and leadership. Adaptable, detail-oriented, and confident in ability to contribute to the success of any team or organization.

Overview

8
8
years of professional experience

Work History

Grill Cook

Chipotle
09.2024 - Current
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Auto Detailer

De La Paz Auto Detail
05.2017 - Current
  • Interior cleaning: Vacuumed vehicle interiors to remove dirt and debris, ensuring a thorough and pristine finish.
  • Vehicle maintenance: Applied cleaning, protective, and restorative agents to enhance and maintain appearance of vehicles, preserving their aesthetic value.
  • Window and windshield care: Shined vehicle windows and windshields, effectively removing water spots and improving visibility.
  • Equipment operation: Operated a variety of detailing equipment, including buffers, steamers, high-pressure hoses, and vacuums, to achieve high-quality service results and meet customer expectations.

Shift Supervisor

Starbucks
11.2022 - 02.2024
  • Managed cash transactions: Oversaw daily cash handling operations, including processing cash and card transactions, reconciling cash drawers, and ensuring accurate change.
  • Conducted cash audits: Performed end-of-shift cash counts and daily reconciliations, identifying and addressing discrepancies to maintain financial accuracy.
  • Monitored cash flow: Managed cash flow during peak and off-peak hours, ensuring efficient operations and minimizing wait times.
  • Implemented financial controls: Developed and enforced cash handling protocols to safeguard against financial discrepancies and losses.
  • Maintained operational efficiency: Ensured production areas were clean and well-organized to prevent hazards and work delays, enhancing overall store performance and safety.
  • Enforced company policies: Implemented and upheld company policies and regulations, ensuring compliance and promoting a positive work environment.
  • Trained and managed staff: Trained new employees on store procedures, best practices, and customer service standards; delegated tasks effectively to optimize team performance.
  • Resolved customer issues: Addressed and resolved customer complaints and concerns with thoughtful solutions, consistently maintaining high levels of customer satisfaction.

Shift Leader

Five Guys
09.2020 - 01.2023
  • Cash handling: Managed cash transactions, including balancing tills and reconciling cash drawers, ensuring accurate financial operations.
  • Inventory management: Oversaw supply inventory, tracking stock levels, placing orders, and ensuring adequate supplies for smooth restaurant operations.
  • Customer resolution: Addressed and resolved customer complaints and issues with thoughtful solutions, consistently enhancing customer satisfaction and loyalty.
  • Employee training and delegation: Trained new employees on operational procedures and customer service standards; delegated daily tasks and responsibilities to optimize team efficiency.
  • Performance evaluation: Evaluated staff performance, providing coaching and feedback to address inefficiencies and improve overall team performance.
  • Operational data management: Maintained database systems to track and analyze operational data, generating reports to inform decision-making and enhance operational effectiveness.

Crew Member

Raising Canes
03.2022 - 09.2022
  • Handled multiple service areas: Worked efficiently at front counter and drive-through, managing customer orders and ensuring prompt service in various restaurant areas.
  • Product preparation: Prepared food items in accordance with restaurant, health, and safety standards, ensuring high-quality and consistent product delivery.
  • Team collaboration: Collaborated with team members to complete orders accurately and efficiently, contributing to a smooth operational flow and positive customer experience.
  • Maintained cleanliness: Kept food preparation areas, equipment, and utensils clean and sanitary, adhering to health and safety regulations to maintain a hygienic environment.
  • Upheld restaurant image: Cleaned and maintained all areas of restaurant, promoting a clean and welcoming image for customers.
  • Customer service: Provided attentive and friendly service to customers in dining area, addressing their needs and enhancing their overall dining experience.

Home Renovator

Gomez Home Renovation
01.2021 - 06.2021
  • Fixture and system inspections: Inspected and tested newly installed fixtures and systems to ensure proper and safe operation, identifying and addressing any issues promptly.
  • Painting expertise: Worked with both water- and oil-based paints, applying various techniques to achieve desired finishes and maintain high standards of workmanship.
  • Safety and protection: Utilized personal protective equipment (PPE) during painting and preparation tasks to safeguard against hazardous debris and toxic particulates.
  • Surface preparation: Applied putty, wood filler, spackling, and caulks to prepare uneven surfaces and fill in holes, ensuring a smooth and even base for painting.
  • Surface protection: Used drop cloths to protect surfaces from damage and spills during painting, maintaining a clean work environment.
  • High-reach work: Safely climbed scaffolding, staging, ladders, and planks to access elevated surfaces, adhering to safety protocols to prevent falls.

Education

Bachelor of Science - Marketing

Arizona State University
Tempe, AZ
05.2028

High School Diploma -

Shadow Ridge High School
Surprise, AZ
05.2021

Skills

  • Bilingual: Fluent in English and Spanish
  • Quick Learning: Ability to quickly grasp new concepts and apply knowledge effectively
  • Cash Handling: Accurate transaction management and reconciliation
  • Communication: Effective verbal and written skills
  • Computer Literacy: Proficient with various software and data systems
  • Customer Service: Skilled in resolving issues and enhancing satisfaction
  • Time Management: Efficient task prioritization and deadline adherence
  • Tools Proficiency: Experienced with hand and power tools
  • Interpersonal Skills: Strong relationship-building and teamwork
  • Problem-Solving: Effective at identifying and resolving issues
  • Leadership: Proven team supervision and training abilities
  • Adaptability: Flexible and responsive to change
    Attention to Detail: Accurate and meticulous in task execution

Other work experience

Experience in contracting work, including general maintenance, landscaping, and building upkeep


  • General Maintenance – Performed repairs, inspections, and upkeep of office buildings.
  • Landscaping – Maintained outdoor spaces through mowing, trimming, and seasonal care.
  • Repairs & Renovations – Assisted with painting, flooring, and fixture installations.
  • Basic Trades Work – Provided light plumbing, electrical, and carpentry support.
  • Safety Compliance – Followed workplace safety procedures and handled equipment properly.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Grill Cook

Chipotle
09.2024 - Current

Shift Supervisor

Starbucks
11.2022 - 02.2024

Crew Member

Raising Canes
03.2022 - 09.2022

Home Renovator

Gomez Home Renovation
01.2021 - 06.2021

Shift Leader

Five Guys
09.2020 - 01.2023

Auto Detailer

De La Paz Auto Detail
05.2017 - Current

Bachelor of Science - Marketing

Arizona State University

High School Diploma -

Shadow Ridge High School

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Rafael De La Paz