Rafal Allos
Peoria
Summary
Professional Floral Manager with comprehensive expertise in floral design, inventory management, and customer service. Proven ability to lead teams, drive sales, and manage day-to-day operations in fast-paced environment. Adaptable, reliable, and focused on achieving high-quality results while fostering collaborative team atmosphere. Skilled in budgeting, time management, and trend analysis to ensure optimal product offerings and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Floral Manager
Albertsons
11.2023 - Current
- Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Inventoried plants and flower care supplies and ordered more.
- Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
Floral Clerk
Safeway
09.2023 - 11.2023
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
- Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Nurtured flowers to maintain quality and promote longevity.
- Utilized floral design techniques to craft unique floral arrangements.
Shift Leader
Greek Wraps
01.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cashier/ Kitchen Cook
Burger King
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Promoted excellence in food quality and presentation for kitchen staff.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2022
Skills
- Product inventories
- Customer service
- Workplace safety
- Goal setting
- Scheduling
- Team supervision
- Client consultations
- Quality assurance
- Floral design expertise
- Pricing strategy
- Shrink minimization
- Problem-solving
- Time management
- Reliability
- Adaptability and flexibility
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Floral Manager
Albertsons
11.2023 - Current
Floral Clerk
Safeway
09.2023 - 11.2023
Shift Leader
Greek Wraps
01.2021 - 08.2023
Cashier/ Kitchen Cook
Burger King
09.2020 - 01.2021
High School Diploma -
Sunrise Mountain High School
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