Rafiga Alizade
Ganja,Azerbaijan
Summary
Proven Contact Center Representative with a track record of enhancing customer satisfaction at Azercell Telecom LLC. Skilled in call handling and verbal communication, adept at resolving complex issues and boosting team performance. Demonstrated ability to exceed sales targets and improve service quality, making a significant impact in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
Azercell Telecom LLC
Ganja, Azerbaijan
10.2020 - Current
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided product information to customers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Volunteer
Azerbaijan National Carpet Museum
Baku, Azerbaijan
07.2016 - 08.2018
- Participated in team-building exercises to strengthen relationships among volunteers.
- Made referrals to utilize community resources for resident's needs.
- Offered support and assistance to community members.
Education
Master of Arts - Art Critic
Azerbaijan State Academy of Arts
Baku, Azerbaijan07-2018
Bachelor of Arts - Engineering Pedagogical Art Graphics Faculty
Azerbaijan State Pedagogical University
Baku, Azerbaijan07-2016
Skills
- Call handling
- Workload management
- Sales closing
- Call logging
- Customer support
- Verbal and written communication
- Performance improvement
Languages
Azerbaijani
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Turkish
Intermediate (B1)
B1
Timeline
Contact Center Representative
Azercell Telecom LLC
10.2020 - Current
Volunteer
Azerbaijan National Carpet Museum
07.2016 - 08.2018
Master of Arts - Art Critic
Azerbaijan State Academy of Arts
Bachelor of Arts - Engineering Pedagogical Art Graphics Faculty
Azerbaijan State Pedagogical University
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