RAFIGA MIRMAMMADOVA
Budapest
Summary
As a recent graduate in Business Management with Tourism, I have honed my expertise in the hospitality industry through hands-on internships and part-time roles at Museum Hotel in Budapest. My experience spans front desk operations, guest relations, and social media management, emphasizing exceptional customer service and seamless guest experiences.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Interpreter
Freelance
08.2023 - 08.2023
- Provided translation services for Turkish guests.
- Assisted in exploring the main attractions in Budapest.
- Ensured effective communication and cultural exchange.
Receptionist - Internship
Museum Hotel Budapest
9 2023 - 12.2023
- As a hotel receptionist, effectively managed front desk operations including guest check-in/check-out, reservations, and inquiries
- Provided exceptional customer service by addressing guest needs and resolving issues promptly
- Maintained a welcoming and organized reception area, while ensuring accurate billing and payment processing
- Collaborated with various departments to ensure smooth guest experiences and upheld the hotel's standards of hospitality.
Guest Relations Agent - Part Time
Museum Hotel Budapest
12.2023 - 07.2024
- Warmly welcome guests, handle inquiries and complaints effectively, and manage the hotel's social media presence
- Provide information about amenities and local attractions, maintain guest records, and collaborate with various departments to ensure exceptional service
- Proactively upsell services and prioritize guest satisfaction through feedback monitoring and personalized attention.
Education
BBA - Business Management in Tourism Specialization
International Business School
Budapest, Hungary 04.2021 - 04.2024
Skills
-Written and Oral Communication
-Quantitative
-Analytical
-Teamwork
-Project management
-Time management
-Leadership
-Productivity
Languages
English
Proficient
C2
Turkish (native)
Proficient
C2
Spain (basic)
Beginner
A1
Azerbaijanian (native)
Proficient
C2
Russian (basic)
Elementary
A2
Volunteer Experience
- Formula 1 Grand Prix of Europe - Guest Services Attendant
Tasks/Achievements
- Assisting guests with inquiries, providing directions, and ensuring their overall comfort and satisfaction. - World Athletic Championships - Hospitality Desk Staff
Tasks/Achievements
- Manning information desks in hospitality areas, providing guests with event information, schedules, and directions.
Timeline
Guest Relations Agent - Part Time
Museum Hotel Budapest
12.2023 - 07.2024
Interpreter
Freelance
08.2023 - 08.2023
BBA - Business Management in Tourism Specialization
International Business School
04.2021 - 04.2024
Receptionist - Internship
Museum Hotel Budapest
9 2023 - 12.2023
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