Summary
Overview
Work History
Education
Skills
Languages
Training
Certification
IT Skills
Timeline
Generic
Ragil Mirzayev

Ragil Mirzayev

Baku

Summary

Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals; - Track insurance claims to ensure client and company satisfaction; - Describe the advantages and disadvantages of different policies to promote the sale of insurance plans; - Create and implement marketing strategies to compete with other individuals or insurance companies; - Respond to clients insurance-related questions and issues

Past work experience has allowed me to gain practical knowledge in control and recording of product sales on monthly and year-end basis using accounting records. I was employed in preparation of management reports in relation to sales, shipping and receipt of goods, quarterly inventory counts, maintenance of records on consignment items. I have accumulated extensive experience in utilization of Microsoft Office suite in day-to-day tasks, also significant practical application of accounting standards and procedures and company specific software. I have been organizing monthly meetings for client companies as well as taking minutes of such meetings with reporting to department head. I am organized, energetic and outgoing. I take time to prioritize the duty at hand and complete it within the given time line. I enjoy working with people and helping others reach their goals. Thank you in advance for considering my application. Should you require my input, please do not hesitate to contact me at your earliest convenience. - Analysis and system processing of large volumes of sales data; - Providing sales and marketing department, as well as managers with necessary analytical information; - Customer base modeling and customization of product applications; - Preparation and submission of appropriate analysis reports; - Preparation of sales reports of the company; - Preparation of warehouse reports; - Compilation of return reports; - Preparation of monthly KPI reports. - Management of CRM processes; - Keeping customer information up-to-date in the database; - Organization and control of timely, complete and quality entry of information about new customers in the database; - To monitor the correct operation of the customer database, to inform the relevant departments when a problem arises; - Coordinating work on finalizing the functionality of the CRM system; - Regular work with statistical data of the database, their analysis; - Informing customers about marketing campaigns; - Preparation, coordination and supervision of promotional events, events with partners or customer days; - Preparation and control of budgets for various activities;

Overview

13
13
years of professional experience
1
1
Certification

Work History

CRM Manager

SR Group Co
03.2024 - Current
  • Maintaining and updating customer information in the CRM system.
  • Ensuring data accuracy and completeness for effective customer segmentation and targeting.
  • Developing and implementing strategies to engage with customers through various channels.
  • Managing customer communications, including emails, newsletters, and social media interactions.
  • Responding to customer inquiries, feedback, and complaints in a timely and professional manner.
  • Supporting sales teams by providing customer insights and data to facilitate the sales process.
  • Tracking and analyzing sales data in the CRM system to identify trends and opportunities.
  • Collaborating with sales and marketing teams to optimize lead generation and conversion.
  • Providing excellent customer service and support to enhance customer satisfaction and loyalty.
  • Handling customer escalations and resolving issues to ensure a positive customer experience.
  • Monitoring customer satisfaction metrics and implementing improvement initiatives.
  • Generating reports and dashboards from CRM data to track key performance indicators (KPIs).
  • Analyzing customer behavior and trends to inform decision-making and strategy development.
  • Identifying opportunities for process improvement and optimization based on data insights.
  • Training employees on how to use the CRM system effectively and efficiently.
  • Providing ongoing user support, troubleshooting, and guidance to maximize system adoption and utilization.
  • Configuring and customizing the CRM system to meet business requirements.
  • Managing user permissions, workflows, and automation rules within the CRM platform.

CRM Senior Specialist

SEBA ASC
11.2022 - 02.2024
  • Past work experience has allowed me to gain practical knowledge in control and recording of product sales on monthly and year-end basis using accounting records
  • I was employed in preparation of management reports in relation to sales, shipping and receipt of goods, quarterly inventory counts, maintenance of records on consignment items
  • I have accumulated extensive experience in utilization of Microsoft Office suite in day-to-day tasks, also significant practical application of accounting standards and procedures and company specific software
  • I have been organizing monthly meetings for client companies as well as taking minutes of such meetings with reporting to department head
  • I am organized, energetic and outgoing
  • I take time to prioritize the duty at hand and complete it within the given time line
  • I enjoy working with people and helping others reach their goals
  • Thank you in advance for considering my application
  • Should you require my input, please do not hesitate to contact me at your earliest convenience
  • Analysis and system processing of large volumes of sales data; - Providing sales and marketing department, as well as managers with necessary analytical information; - Customer base modeling and customization of product applications; - Preparation and submission of appropriate analysis reports; - Preparation of sales reports of the company; - Preparation of warehouse reports; - Compilation of return reports; - Preparation of monthly KPI reports
  • Management of CRM processes; - Keeping customer information up-to-date in the database; - Organization and control of timely, complete and quality entry of information about new customers in the database; - To monitor the correct operation of the customer database, to inform the relevant departments when a problem arises; - Coordinating work on finalizing the functionality of the CRM system; - Regular work with statistical data of the database, their analysis; - Informing customers about marketing campaigns; - Preparation, coordination and supervision of promotional events, events with partners or customer days; - Preparation and control of budgets for various activities;

Logistics Manager

SEBA ASC
01.2021 - 10.2022
  • Strategically plan and manage logistics, warehouse, transportation and customer services; - Direct, optimize and coordinate full order cycle; - Liaise and negotiate with suppliers, manufacturers, retailers and consumers; - Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency; - Arrange warehouse, catalogue goods, plan routes and process shipments; - Resolve any arising problems or complaints; - Supervise, coach and train delivery workforce; - Maintain metrics and analyse data to assess performance and implement improvements;

CRM Analyst

SEBA ASC
03.2020 - 12.2020
  • Collecting data from sales reports and related analysis; - Prepare and deliver regular reports, forecasts and presentations on main stakeholders information needs; - Developing methods and strategies for assessing large volumes of data; - Study of past sales data to determine trends in productivity; - Conducting research of competitive companies and surrounding market; - Product and customer base segmentation; - Optimization of existing CRM activities; - Monitoring of KPIs and assessment of CRM programs; - Perform timely & accurate KPI reporting on monthly basis; - Use of sales prediction software to determine future trends; - Assembly of sales evaluation reports based on collected data; - Coordinate with technical and sales teams to make necessary reports and analysis; - Working within 1C and Panorama (CRM) accounting software program;

Sales Analyst

SEBA ASC
08.2019 - 02.2020
  • Collecting data from sales reports and related analysis; - Developing methods and strategies for assessing large volumes of data; - Study of past sales data to determine trends in productivity; - Conducting research of competitive companies and surrounding market; - Use of sales prediction software to determine future trends; - Assembly of sales evaluation reports based on collected data; - Presentation of sales reports to company managers, directors, and/or CEO; - Working within 1C accounting and Panorama (CRM)

Insurance Agent

Gunay Insurance ASC
01.2018 - 06.2019
  • Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals; - Track insurance claims to ensure client and company satisfaction; - Describe the advantages and disadvantages of different policies to promote the sale of insurance plans; - Create and implement marketing strategies to compete with other individuals or insurance companies; - Respond to clients insurance-related questions and issues

Tax Inspector

Ministry of Taxes of the Republic of Azerbaijan
01.2012 - 06.2012
  • Examining related documents; - Agreeing settlements in person or via written correspondence with taxpayers or their representatives; - Investigating cases via interviews, visits and research; - Writing reports; - Providing guidance about and applying taxation legislation; - Managing junior clerical and technical staff;

Education

Bachelor's Degree - Business and Management

Azerbaijan University
05.2014

Skills

  • Good organizational experience
  • Communicative
  • Stress resistant
  • Ability to work under pressure
  • Ability to solve a conflict
  • Attentive to details and deadlines
  • Analysis and system processing of large volumes of sales data
  • Providing sales and marketing department, as well as managers with necessary analytical information
  • Customer base modeling and customization of product applications
  • Preparation and submission of appropriate analysis reports
  • Preparation of sales reports of the company
  • Preparation of warehouse reports
  • Compilation of return reports
  • Preparation of monthly KPI reports
  • Management of CRM processes
  • Keeping customer information up-to-date in the database
  • Organization and control of timely, complete and quality entry of information about new customers in the database
  • To monitor the correct operation of the customer database, to inform the relevant departments when a problem arises
  • Coordinating work on finalizing the functionality of the CRM system
  • Regular work with statistical data of the database, their analysis
  • Informing customers about marketing campaigns
  • Preparation, coordination and supervision of promotional events, events with partners or customer days
  • Preparation and control of budgets for various activities
  • Questioning customers (on the site and at the point of sale), conducting negotiations, with its help determines the preferences of customers
  • Organization and coordination of interactions with clients
  • Analysis of potential customers taking into account their requirements
  • Working with current clients, supporting communication with them
  • Provision of CRM equipment
  • Management of the CRM Panorama (Univera) program
  • Strategically plan and manage logistics, warehouse, transportation and customer services
  • Direct, optimize and coordinate full order cycle
  • Liaise and negotiate with suppliers, manufacturers, retailers and consumers
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Arrange warehouse, catalogue

Languages

  • Azerbaijani, native
  • English, fluent

Training

  • IB CLUB, 2016, 2017
  • IELTS EDUCATION CENTER, 2019
  • APEC ANTWERP/FLANDERS PORT TRAINING CENTER(Strategic,Business Development & Marketing), 2021
  • UPDATA (Data analytics) (Excel, Oracle SQL,Python,Power BI) TRAINING CENTER, 2022

Certification

  • Microsoft Excel Expert
  • Microsoft Power BI Data Analyst Associate

IT Skills

  • Excel
  • Power BI
  • SQL
  • Python
  • 1 c

Timeline

CRM Manager

SR Group Co
03.2024 - Current

CRM Senior Specialist

SEBA ASC
11.2022 - 02.2024

Logistics Manager

SEBA ASC
01.2021 - 10.2022

CRM Analyst

SEBA ASC
03.2020 - 12.2020

Sales Analyst

SEBA ASC
08.2019 - 02.2020

Insurance Agent

Gunay Insurance ASC
01.2018 - 06.2019

Tax Inspector

Ministry of Taxes of the Republic of Azerbaijan
01.2012 - 06.2012

Bachelor's Degree - Business and Management

Azerbaijan University
Ragil Mirzayev