Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Ragy Matta
Phoenix
Work Preference
Summary
Resourceful AVP with notable experience in overseeing operations, implementing strategic plans and managing team performance. Possess strong leadership skills, ability to foster productive relationships, and drive business growth. Made significant positive impact by reducing costs and increasing efficiencies in previous roles. Skilled in risk management, budgeting and regulatory compliance, offering solid foundation for success in similar role.
Overview
10
10
years of professional experience
Work History
AVP, Financial Center Manager
Bank of America
Phoenix
09.2022 - Current
- Set regional goals such as sales estimates and revenue projections.
- Ensured that the stores under their supervision adhere to company and industry regulations.
- Ensured that marketing efforts are consistent across every channel.
- Addressed operational problems that arise.
- Liaised between regional branches and company headquarters.
- Ensured that customer service levels are consistent across.
- Made recommendations to senior management.
- 14 quarters Circle of excellence.
- Rising Star as a Financial center manager for year 2023.
- Able to manage all financial center PRT Scorecard and managing Risk.
- $ 0 losses for the year 2022, 2023 and 2024.
- Passing Audit with no defects (Virtual & in person) Risk Management.
- Customer Satisfaction percentage is always above 96%.
- Consumer & Small Business, Phoenix, AZ
Financial Center Assistant Manager
Bank of America
Phoenix
10.2018 - 09.2022
- Monitor daily operations to ensure a free flow process and supervise the execution of daily tasks.
- Develop and enforce sound policies and structures for the growth of the company.
- Create a strong workforce by developing competent individuals in the banking operations team.
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
- Create and implement long term business plan to ensure continuity of business operations in the long run.
- Running very tight operations process to eliminate Risk to Bank and financial center.
- Coaching & Training new Relationship bankers on bank policy, procedure & guidelines.
- Consumer & Small Business, Phoenix, AZ
Relationship Manager
Bank of America
07.2017 - 05.2018
- Building and maintaining strong relationships with prospective and existing clients.
- Researching and pursuing new business opportunities.
- Identifying clients' needs and requirements and proposing suitable solutions.
- Providing clients with comprehensive banking and financial consultations and guiding their decision-making process.
- Upselling and cross-selling services to clients.
- Resolving complaints and issues efficiently and in a timely manner.
Preferred Sales Specialist (Call Center)
Bank of America
05.2016 - 07.2017
- Team Collaboration.
- Adaptability.
- Attention to details, problem solving and clear communication skills.
Education
MBA -
Kaplan Financial Education
B.S. -
Business Administration & Accounting
Online MLO Course -
Skills
- Leadership & Critical-Thinking
- Oral Communication
- Risk Mitigation
- Deepening Relationships
- Influence
- Quality Assurance
- Talent Development
- Adaptability
- Collaboration & Communication
- Foreign Languages
- Team leadership
Volunteer Experience
St Mary Food Bank
Professional Organizations And Affiliations
St Mary Orthodox Church, Teaching young kids Math
Education And Specialized Training
- MBA, Kaplan Financial Education online
- B.S. in Business Administration & Accounting
- Online MLO Course, complete
Timeline
AVP, Financial Center Manager
Bank of America
09.2022 - Current
Financial Center Assistant Manager
Bank of America
10.2018 - 09.2022
Relationship Manager
Bank of America
07.2017 - 05.2018
Preferred Sales Specialist (Call Center)
Bank of America
05.2016 - 07.2017
MBA -
Kaplan Financial Education
B.S. -
Business Administration & Accounting