Rahib Feyzullayev
Hotel Manager
Baku,BA
Summary
Guest-oriented Hotel Manager offering more than ten years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Hotel Manager
Khazar Inji Hotel
Baku, Azerbaijan
03.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Provided exceptional service and assistance to guests upon check-in
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly
Hotel Duty Manager
Rixos Bab Al Bahr
Ras Al Khaimah, United Arab Emirates
12.2016 - 08.2019
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Executive Officer
Best western Premier Hotel
Dubai, United Arab Emirates
10.2015 - 12.2016
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored unit training and training schedules.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Double checked inventories and made inventory schedules with supply sergeant.
Hotel Operations Manager
Deluxe Hotel
Baku, Azerbaijan
12.2013 - 12.2015
- Managing operation in the Hotel
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Deal swiftly, efficiently and sensitively to guest complaints and follows through
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc
- Monitor all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain awareness of guest profiles
- Promoted the hotel brand's loyalty scheme.
Assistant Front Office Manager
Amber Hotels
Baku, Azerbaijan
07.2011 - 12.2013
- Trains, cross-trains and retrains all front office personal
- Participates in the selection of front office personal
- Schedules the front office staff
- Evaluates the job performance if each front office employee
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Supervised payroll corrections for accuracy and duplications.
- Created training modules in partnership with HR for new hires.
Front Office Supervisor
AYF Hotel
Baku, Azerbaijan
06.2010 - 07.2011
- Greeted and welcomed all hotel guests with a smile
- Developed departmental objectives, work schedules, budgets and policies
- Processed telephone and walk-in reservations per
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate and complete
- Escorted guests to their assigned rooms, including transporting their luggage
- Resolved service-related problems in a timely manner
- Improved customer service ratings
Front Desk Agent
Olympic Hotel
Baku, Azerbaijan
08.2007 - 07.2009
- Greet and welcome all hotel guests with a smile
- Verified that personal and payment information on guest accounts was accurate and complete
- Escorted guests to their assigned rooms, including transporting their luggage
- Performed initial client assessment and analysis to begin research process
- Analysed departmental documents for appropriate distribution and filing
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Researched and updated all required materials needed for firm and partners
- Resolved service-related problems in a timely manner.
Education
BBA - Business Management
Baku Business University
Azerbaijan 09.2005 - 07.2009
MBA - Hospitality Management
University of Macklin Ford
United States Of America 09.2018 - 07.2019
Skills
Strategic planning and analysis
Policy and procedure adherence
Office and staff streamlining
Interpersonal communications
Guest experiences
Brand Management
Timeline
Hotel Manager
Khazar Inji Hotel
03.2021 - Current
MBA - Hospitality Management
University of Macklin Ford
09.2018 - 07.2019
Hotel Duty Manager
Rixos Bab Al Bahr
12.2016 - 08.2019
Executive Officer
Best western Premier Hotel
10.2015 - 12.2016
Hotel Operations Manager
Deluxe Hotel
12.2013 - 12.2015
Assistant Front Office Manager
Amber Hotels
07.2011 - 12.2013
Front Office Supervisor
AYF Hotel
06.2010 - 07.2011
Front Desk Agent
Olympic Hotel
08.2007 - 07.2009
BBA - Business Management
Baku Business University
09.2005 - 07.2009