Rahila Akbarova
Baku,Azerbaijan
Summary
Experienced Team Leader with a strong background in safety engineering and project management. Skilled in coaching engineers, optimizing processes, and enhancing client relationships. Bilingual professional adept at fostering collaboration and ensuring compliance with safety standards in industrial projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Customer Support Team Leader
Baku
09.2023 - Current
- Guide, coach, and mentor team members to ensure high performance and a positive client experience.
- Oversee and manage tour bookings, ensuring accurate information and timely updates.
- Monitor team performance, identify areas for improvement, and communicate insights to enhance service delivery.
Customer Service Representative
Azerbaijan Airlines
, Azerbaijan
06.2023 - 09.2023
- Processing of tickets; new issues, refunds or exchanges.
Customer Service Representative
Turkish Airlines
, Azerbaijan
12.2022 - 06.2023
- Processing of tickets; new issues, refunds or exchanges.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Handling and responding to customer inquiries in all forms (email, phone, social media) daily.
- Working in Amadeus system.
Regional Development Public Union
, Azerbaijan
02.2023 - 06.2023
- During the internship, "Regional Inkisaf" Public Union organised projects / volunteer programs and participated in the preparation of proposals.
Education
Bachelor Degree - Business Administration
Azerbaijan University
AzerbaijanSkills
- Team coaching
- Client relationship management
- Safety engineering expertise
- Process optimization
- Resource planning
Certification
- The Certification of Gratitude from the Volunteering Company 'Geleceye Nefes', 12/01/22
- Unity, 08/01/19
- Pearson Edexcel, 06/01/22
- Vogue hotel Avantgarde, 12/01/22
Volunteer Experience
Zhara Festival, Volunteer, Organization of the first social entrepreneurship camp in Shusha., 03/01/20
Personal Information
- Date of Birth: 03/19/01
- Gender: Female
- Nationality: Azerbaijani
Languages
- Russian
- English
- Turkish
- Azerbaijani, Native
- Russian, Native
- English, Intermediate
- Turkish, Advanced
Languages
Russian
First Language
English
Advanced
C1
Turkish
Upper Intermediate
B2
Timeline
Customer Service Team Lead
Customer Support Team Leader
09.2023 - Current
Customer Service Representative
Azerbaijan Airlines
06.2023 - 09.2023
Regional Development Public Union
02.2023 - 06.2023
Customer Service Representative
Turkish Airlines
12.2022 - 06.2023
Bachelor Degree - Business Administration
Azerbaijan University