Raina Bayramova

Key Responsibilities:

• Process Analysis:Evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  Conduct root cause analyses and performance assessments using data-driven approaches.
  
• Process Redesign and Optimization:Develop and implement process improvement strategies using Lean, Six Sigma, or similar methodologies.
  Redesign workflows to enhance productivity, reduce waste, and improve quality.
  
• Stakeholder Collaboration:Work closely with stakeholders to understand business needs, objectives, and challenges.
  Facilitate workshops and discussions to gather feedback and ensure buy-in for process changes.
  
• Implementation and Change Management:Lead the implementation of process improvement initiatives, ensuring smooth transitions with minimal disruption.
  Develop change management plans to address employee training, communication, and adoption.
  
• Performance Measurement:Establish key performance indicators (KPIs) to monitor the effectiveness of optimized processes.
  Continuously track, report, and refine processes based on performance data.
  
• Technology Integration:Identify and recommend automation tools, software solutions, or technology upgrades to support optimized processes.
  Partner with IT teams to integrate new systems or enhance existing ones.
  
• Compliance and Standardization:Ensure that processes comply with industry standards, regulations, and organizational policies.
  Promote consistency and standardization across business units.
  

• Participated in a project aimed at optimizing the processes of structures in order to reduce the costs of current operations

Key responsibilities:

• Compiling SLA for structures
• Calculation of the cost of one unit of the structure service
• Creation of a data calculation system based on 1C program
• Creating of an arbitration system to resolve disputes and incidents
• Calculation of the efficiency of processes of structures

Key responsibilities:

• Creation of a library of business processes
• Creating process diagrams
• GAP analysis of current processes
• Determination of optimization directions according to the analysis results
• Conducting timekeeping of AS IS processes
• Creation of TO BE models and identification of risks for them
• Developing requirements for the optimized process to be handed over for implementation in IT
• Aligning requirements for the optimized process with the related structures
• Drawing up and maintaining a project roadmap

• Resolving VIP customer complaints via phone, email or face-to-face contact.
• Processing payments from VIP customers using various payment methods.
• Authorization of documents created by employees
• Performing reconciliations of transit accounts balances
• Conducting clearing operations on accounts
• Participation in the processes of opening and closing the operational day
• Reviewing the dossiers of opened accounts, contracts, payments orders and other customers' documents
• Generating sales leads through cross selling initiatives.
• Participating in training sessions for new employees regarding customer service protocols.
• Identifiniton opportunities for improvement in the service process.
• Achieving cost-savings by developing functional solutions to problems.
• Determination of accurate prices for customer services, consistently searching for deals and best prices.

• Advising and selling the products and services to private and corporate customers
• Authorization internal (XOHKS/AZIPS), international (SWIFT), intrabank transfers
• Opening/closing processes of operational day and Branch Cash office
• Managing a team of customer care specialist (private and corporate)
• Leading, motivation and solving daily problems by mentoring
• Preparing financial and statistics reports
• Daily and monthly bookkeeping
• Analyzing profit and loss reports
• calculating and creating reserves for loans
• Payroll
• Financial control over the treasury and vault

Key responsibilies:

• Managing a team of customer care specialist (private and corporate)
• Leading, motivation and solving daily problems by mentoring
• Preparing financial and statistics reports
• Daily and monthly bookkeeping
• Analyzing profit and loss reports
• calculating and creating reserves for loans
• Payroll
• Financial control over the treasury and vault

Key responsibilities:

• Advising and selling the products ant services to private and corporate customers
• Guiding corporate customers with appropriate regulation in the market
• Working and guiding customers in choosing deposit account, current account contracts, order plastic cards
• Consult how to work via internet - banking, mobile - banking
• Performing domestic (XOHKS/AZIPS), international (SWIFT) and intrabank transfers
• Speed money transfers
• Preparing contracts, invoices, acts and wire payment orders

Key Responsibilities:

• Oversee daily office operations, ensuring a clean, safe, and functional work environment
• Manage office supplies, inventory, and equipment procurement
• Assist in managing employee work schedules, leaves, and attendance records
• Provide administrative assistance to management and other departments
• Organize meetings, prepare reports, and maintain internal documentation
• Manage internal communications, memos, and updates within the organization
• Organize internal and external company events, conferences, and meetings
• Handle phone calls, emails, and other correspondence
• Maintain filing systems, both digital and physical, for easy access and retrieval.