Rainer Schasteen
Phoenix
Summary
Experienced in field service engineering, professional and technical expert with a strong track record of efficiently resolving technical issues and maintaining excellent client relationships. Emphasizes the value of team collaboration and reliability to adapt to dynamic operational needs. Proficient in diagnostic tools, client communication, time management, and client training, consistently delivers high-quality service to meet and exceed expectations.
Overview
7
7
years of professional experience
Work History
Field Service Engineer II
Tokyo Electron
10.2024 - Current
- Performed onsite installation, modification and maintenance of Tokyo Electron Plasma Etch systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
SEM Service Engineer
Nanoscience Instruments
01.2024 - 10.2024
- Learn complex nanoscience instruments like scanning electron microscopes, Ion milling, quartz crystal micro balancers, and other nanoscience measurement devices.
- Trained customers on Nanoscience Instruments products.
- Resolved customer service requests within the given time frame.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Performed preventive maintenance of customer systems as per schedule.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Provided technical support for customers on site or remotely via phone or email.
- Installed, configured and commissioned new customer equipment according to specifications.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Systems Integration Engineer
Olympus Corporation Of America
06.2021 - 11.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Checked for accuracy and functionality during implementation of new systems.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Field Service Engineer
Spacelabs Healthcare
11.2018 - 06.2021
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Install and configure Patient monitors
- install and configure telemetry systems
- Preventative Maitenance
- Software updates
- Network Troubleshooting
Machinist
Polymer Industries
09.2017 - 11.2019
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Manually set up machinery, lathes, and grinders.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Worked with team members to improve production processes and procedures.
- Completed projects on time and under budget and maintained equipment and tools.
Education
Associate of Applied Science - Biomedical Engineering/Clinical Engineer
Bates Technical College
09.2019
Skills
- Electronic Systems Troubleshooting
- Customer Service Expertise
- Effective Customer Solutions
- Analytical Problem Solving
- Project Management
- Customer training
- Switches and Routers
- Technical Support
- Computer Technology
- AV Troubleshooting
- Remote troubleshooting
Timeline
Field Service Engineer II
Tokyo Electron
10.2024 - Current
SEM Service Engineer
Nanoscience Instruments
01.2024 - 10.2024
Systems Integration Engineer
Olympus Corporation Of America
06.2021 - 11.2023
Field Service Engineer
Spacelabs Healthcare
11.2018 - 06.2021
Machinist
Polymer Industries
09.2017 - 11.2019
Associate of Applied Science - Biomedical Engineering/Clinical Engineer
Bates Technical College
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