Rakesha Eaton
Phoenix
Summary
To continue advancing as a strategic Account Manager within the logistics and transportation industry. My goal is to leverage data analysis, client relationship management, and operational performance expertise to drive revenue growth, improve customer retention, and contribute to organizational success in leadership roles.
Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.
Experienced with managing client accounts and driving sales growth through effective communication and negotiation. Utilizes deep understanding of client needs to deliver tailored solutions that enhance satisfaction and loyalty. Track record of building strong relationships and achieving sales targets through strategic planning and execution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
DHL Express
Tempe, AZ
09.2023 - Current
- Manage and grow strategic client accounts within assigned territory.
- Develop account strategies to increase revenue and long-term client retention.
- Analyze shipping data, performance metrics, and KPIs to identify growth opportunities.
- Lead issue resolution efforts to maintain high customer satisfaction levels.
- Collaborate cross-functionally to optimize service delivery.
- Managed client accounts, ensuring consistent communication and satisfaction.
- Developed strategic sales proposals tailored to client needs and objectives.
Executive Response Representative
DHL
01.2019 - 01.2023
- Managed escalated client concerns and implemented service recovery solutions.
- Prepared performance reports analyzing complaint trends and service metrics.
- Recognized for leadership performance and consistent quality outcomes.
Home Health Aide
Attentive Home Health
01.2014 - 01.2019
- Provided direct care support and maintained detailed documentation.
- Developed strong interpersonal and communication skills.
Customer Service Representative
Dish Network
01.2011 - 01.2014
- Assisted customers with service activation, billing support, and troubleshooting.
- Maintained high satisfaction ratings through effective communication.
Education
Bachelor of Science - Business
Grand Canyon University
Phoenix, AZ02.2026
Skills
- Objection handling
- Strategic prospecting
- Client acquisition
- Account planning
- Pipeline management
Affiliations
- Council of Supply Chain Management Professionals (CSCMP)
- CSCMP provides access to industry research, educational resources, certification opportunities, and professional networking within the logistics and supply chain field. Membership would strengthen industry knowledge and leadership development relevant to my role at DHL.
- Project Management Institute (PMI)
- PMI offers globally recognized certifications and professional development resources focused on project execution and performance management. Membership would enhance strategic initiative oversight and operational efficiency.
Certification
Planned Certifications: Certified Supply Chain Professional (CSCP); Project Management Professional (PMP); Lean Six Sigma Yellow Belt.
Timeline
Account Manager, Inside Sales
DHL Express
09.2023 - Current
Executive Response Representative
DHL
01.2019 - 01.2023
Home Health Aide
Attentive Home Health
01.2014 - 01.2019
Customer Service Representative
Dish Network
01.2011 - 01.2014
Bachelor of Science - Business
Grand Canyon University
Awards and Recognitions
3 Passion Awards for Customer Service Excellence., 12 Quality Assurance Awards., Leadership Recognition Award – DHL.
Reflection
Being an effective professional requires continuous growth, accountability, and strategic thinking. Through reviewing and documenting my resume content, I gained a clearer understanding of my measurable accomplishments and professional strengths. This process allowed me to identify future certifications and leadership development goals aligned with my career path. Additionally, organizing my experience increased my confidence in articulating my value to employers. Maintaining an updated, achievement-focused resume ensures my qualifications remain aligned with long-term professional aspirations.
- 3 Passion Awards for Customer Service Excellence. - 12 Quality Assurance Awards. - Leadership Reco
– Professional Associations Researched
Council of Supply Chain Management Professionals (CSCMP)
CSCMP provides access to industry research, educational resources, certification opportunities, and professional networking within the logistics and supply chain field. Membership would strengthen industry knowledge and leadership development relevant to my role at DHL.
Project Management Institute (PMI)
PMI offers globally recognized certifications and professional development resources focused on project execution and performance management. Membership would enhance strategic initiative oversight and operational efficiency.
– Reflection
Being an effective professional requires continuous growth, accountability, and strategic thinking. Through reviewing and documenting my resume content, I gained a clearer understanding of my measurable accomplishments and professional strengths. This process allowed me to identify future certifications and leadership development goals aligned with my career path. Additionally, organizing my experience increased my confidence in articulating my value to employers. Maintaining an updated, achievement-focused resume ensures my qualifications remain aligned with long-term professional aspirations.