Hi, I’m
Rakesh Kumar Yadav
Abu Dhabi
Summary
Dynamic office support specialist with extensive experience in administrative functions and office management, recognized for exceptional reliability and adaptability in fast-paced environments. Strong organizational skills and a collaborative mindset foster seamless team operations and drive successful goal achievement. Well-versed in current affairs and equipped with robust knowledge of international relations , contributing to the strategic growth of any business. Committed to top-tier performance and the relentless pursuit of excellence in all endeavors.
Overview
8
years of professional experience
Work History
Emdad Group
Administrative Assistant
06.2021 - Current
Job overview
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managing Humongous Manpower Mobilization and Demobilization (Monitoring Air tickets& Accommodation through travel Agents).
- Responsible for all administrative functions such as Organization chart, entering timesheet data, compiling on daily & monthly basis.
- Advanced Knowledge of HRMS and EPICOR.
- Ensuring LPO's and Petty Cash Statements against HR & Admin expenses should be issued.
- Handling employee's Visa renewal and processing of Emirates ID, also handling Medical insurance of new and existing employees.
- Supervising Camp accommodation, employees travel and rotation leaves, and ensuring salaries/ final settlements upon project completion.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Minor Hotels
Senior Front Office Executive
01.2020 - 05.2021
Job overview
- Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to emails and social media inquiries.
- Increasing the revenue of the company by achieving the up-sell target.
- Assist with the preparation of staff assessments. Resolve staff and guest conflicts in professional courteous manner. Inventory and order business supplies.
- Strived to improve to service performance, ensured compliance with all policies, standards and procedure.
- Managed agendas, travel arrangements, and appointments for 15 upper management staff members.
- Arranged and executed 3 major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
- Managed agendas, travel arrangements, and appointments for 6 upper management staff members.
- Arranged and executed 3 major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
Oyo (weddingz.in)
Venue Manager
03.2019 - 12.2019
Job overview
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Hyatt Hotels
Front Office Executive
06.2017 - 01.2019
Job overview
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
IGNOUNew Delhi
MBA from Human Resources Management
01-2026
IIHM GoaGOA, INDIA
Bachelor of Science from Hospitality Management
06.2017
Edinburgh Napier University ,Distance LearningEDINBURGH , SCOTLAND
Bachelor of Arts from Tourism And Hotel Management
06.2017
Skills
- Proficient in Microsoft Office- Excel, PowerPoint, Word, outlook, HRMS, EPICOR
- Outstanding written and verbal communication
- Corporate administration
- Database administration
- Detailed and Organized
- Cost Efficient
- Staff scheduling
- Exceptional literacy and numeracy
- Presentation design
- Office administration
- Data entry
Languages
English
Advanced
Hindi
Advanced
French
Beginner
Timeline
Administrative Assistant
Emdad Group
06.2021 - Current
Senior Front Office Executive
Minor Hotels
01.2020 - 05.2021
Venue Manager
Oyo (weddingz.in)
03.2019 - 12.2019
Front Office Executive
Hyatt Hotels
06.2017 - 01.2019
IGNOU
MBA from Human Resources Management
IIHM Goa
Bachelor of Science from Hospitality Management
Edinburgh Napier University ,Distance Learning
Bachelor of Arts from Tourism And Hotel Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Chess & Reading
Magnificent Individual , always up for Adventure.
"Let's roll"
It's a pleasure to meet you
Personal Information
Chess & Reading
Magnificent Individual , always up for Adventure.
"Let's roll"
It's a pleasure to meet you
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