Ralph Craighead
Phoenix
Summary
Dynamic manager with a proven track record at Scottsdale Behavioral Health Group, excelling in operational oversight and compliance auditing. Skilled in developing training programs and fostering team collaboration, I effectively enhance employee performance and ensure adherence to safety regulations. Committed to building strong relationships and driving positive outcomes in behavioral health services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Scottsdale Behavioral Health Group
Scottsdale
01.2024 - Current
- Conducted regular audits to ensure adherence to internal standards.
- Assisted with the development of training materials for employees regarding compliance requirements.
- Managed client assessments to determine eligibility for services and support.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed individualized care plans with input from clients and their families.
- Assisted individuals with eligibility for available benefits.
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Developed training programs for new staff to enhance operational effectiveness.
- Monitored compliance with safety regulations and company policies during operations.
- Coached, mentored and trained team members in order to improve their job performance.
Manager
Turning Point Healing Centers
Peoria
01.2023 - 01.2024
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Developed training programs for new staff to enhance operational effectiveness.
- Managed inventory levels and coordinated supply orders for timely availability.
- Coordinated resident services, addressing needs and resolving issues promptly.
- Developed and maintained positive relationships with residents and families.
- Oversaw property maintenance, scheduling repairs and inspections efficiently.
- Implemented safety protocols to ensure a secure living environment.
- Documented patient interactions in electronic health records for compliance and review.
- Assisted individuals in developing life skills necessary for successful recovery from mental illness or substance abuse.
- Monitored patient progress and modified treatment plans as needed to ensure positive outcomes.
Behavioral Health Technician
New Method Healing Centers
Phoenix
07.2022 - 01.2023
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored patient behavior and reported changes to healthcare team.
- Implemented therapeutic activities to promote emotional and mental well-being.
- Documented patient progress and interactions in electronic health records system.
- Maintained a safe and clean environment for all patients and staff.
- Facilitated group sessions to encourage communication and peer support among patients.
- Provided crisis intervention support during challenging behavioral episodes.
- Maintained accurate documentation of patient progress and treatments received.
Peer Instructor
State of Arizona
Safford
06.2020 - 04.2022
- Constructed training schedules with allocated instructors for programs to enhance employee performance.
- Collaborated with operations leadership to monitor labor needs.
- Assessed employee needs for training in job roles throughout organization.
- Managed orientation programs designed to improve organizational effectiveness with strategic planning, recruitment and apprenticeship programs.
- Discussed performance-based objectives with department managers to determine contributory value of training and development programs.
- Worked with cross-functional teams to create digital communications to promote learning and development events.
Education
GED -
Arizona Department of Education
Phoenix, AZ05.2019
Skills
- Online teaching expertise
- Learning assessment techniques
- Operational oversight
- Compliance auditing
- Safety regulation monitoring
- Schedule management
- Conflict resolution skills
- Curriculum development
- Student motivation strategies
- Relationship building
- Communication skills
- Lesson planning
- Positive reinforcement methods
- Student-centered learning approach
- Time management abilities
- Problem-solving
- Employee onboarding
- Staff training and development
- Expectation setting
- Workforce management
Education and Training
other
Certification
- Certified Peer Support Specialist
- Fingerprint Clearance Card
- CPR/First aid
- Assisted living Certificate
Timeline
Manager
Scottsdale Behavioral Health Group
01.2024 - Current
Manager
Turning Point Healing Centers
01.2023 - 01.2024
Behavioral Health Technician
New Method Healing Centers
07.2022 - 01.2023
Peer Instructor
State of Arizona
06.2020 - 04.2022
GED -
Arizona Department of Education