Ralph Tafoya
Glendale
Summary
Experienced truck dispatcher adept at route planning and problem-solving. Proven ability to coordinate delivery operations and effectively communicate with drivers, ensuring timely and efficient service.
Overview
29
29
years of professional experience
Work History
Dump Truck Driver
Arizona Materials
03.2014 - 2021
- Operated dump trucks for material transportation, adhering to safety protocols and regulations.
- Conducted routine vehicle inspections to ensure optimal performance and compliance with maintenance standards.
- Collaborated with site managers to determine project requirements and delivery schedules.
- Maintained accurate logs of mileage, load weights, and delivery times for reporting purposes.
- Assisted in training new drivers on operational procedures and safety practices.
- Implemented best practices to improve efficiency in loading and unloading materials at job sites.
- Coordinated with team members to optimize routing for timely deliveries across multiple locations.
- Monitored traffic conditions and adjusted routes accordingly to minimize delays during transport operations.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
Truck Dispatcher
Cemex USA
04.1980 - 03.2009
- Coordinated daily truck routes, optimizing delivery schedules for efficiency.
- Monitored real-time transport operations, ensuring timely responses to issues.
- Communicated with drivers to relay instructions and gather feedback on route conditions.
- Utilized dispatch software to track shipments and maintain accurate records.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
High School Diploma -
Holbrook High
Holbrook, AZSkills
- Heavy equipment operation
- Vehicle inspections
- Safe driving practices
- GPS navigation
- Vehicle inspection
- Safety policies
- Vehicle maintenance and repair
- Defensive driving
- Route planning
- Load management
- Equipment operation
- Vehicle maintenance
- Environmental awareness
- Hydraulics
- Weather preparedness
- Paperwork processing
- Hazardous materials handling
- Maintenance
- Vehicle repair
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dump Truck Driver
Arizona Materials
03.2014 - 2021
Truck Dispatcher
Cemex USA
04.1980 - 03.2009
High School Diploma -
Holbrook High