RAMIL HUSEYNLI

• Managed daily operations and team performance in a multi-brand retail environment, representing global brands such as New Balance, Nike, Skechers, Converse, Vans, Adidas, and others.
• Oversaw daily store operations by coordinating team efforts, ensuring both customer service standards and cleanliness/safety protocols were consistently met.
• Handled key operational tasks such as inventory management, cash handling, and daily opening/closing routines to maintain store efficiency and accuracy
• Resolved customer concerns swiftly and empathetically, turning negative experiences into positive outcomes and building lasting customer trust.
• Led a dynamic retail team by fostering open communication, giving constructive feedback, and maintaining motivation during high-traffic periods
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Maintained optimal stock levels and implemented organized backroom systems to streamline ordering processes and ensure accurate product rotation.
• Guided and supported new team members throughout their onboarding, providing hands-on training to help them integrate quickly and perform confidently from the start.
• Independently developed comprehensive training documents covering brand history, product technologies, and sales processes. Facilitated regular training sessions to improve staff product knowledge and enhance overall sales performance.
• Prepared and submitted daily, weekly, and monthly sales reports to management, providing insights on store performance and sales trends.

• Oversaw sales operations and team coordination in a premium multi-brand retail store featuring globally recognized names such as Nike, Champion, Everlast, Asics, EA7, and The North Face.
• Directed day-to-day store activities, ensuring a seamless shopping experience by prioritizing customer satisfaction and operational efficiency.
• Coordinated stock management and optimized inventory flow to reduce shortages and overstocks.
• Handled cash management, sales reconciliation, and store opening/closing tasks with precision and accountability.
• Cultivated a motivated team environment by providing clear guidance, ongoing coaching, and recognizing individual contributions.
• Developed weekly work schedules aligning staff availability with peak business hours to maximize productivity.
• Generated detailed sales reports and analyzed performance metrics to inform strategic decision-making.
• Facilitated onboarding and continuous training programs to enhance employee skills and ensure consistent service quality.
• Calculated monthly payroll for store employees and coordinated timely submission to the accounting department.
• Oversaw timely processing and delivery of online orders, ensuring customer satisfaction.
• Recruited new staff by sourcing candidates, conducting interviews, and managing the hiring process.
• Conducted onboarding and training sessions for new hires to ensure smooth integration and performance.
• Developed new training materials and continuously updated existing resources to improve employee skills and knowledge.

* Managed all aspects of sales and customer service in a luxury boutique specializing in evening gowns and tuxedos.

* Conducted monthly and annual stock analysis and sales reporting, providing detailed insights to management.

* Oversaw store needs and inventory to ensure smooth operations.

* Handled full responsibility for social media management, enhancing the boutique’s online presence and customer engagement.

• Oversaw operations and performance of multiple international sportswear brands including U.S. Polo, New Balance, and Hummel across several retail stores.
• Managed and supported teams of approximately 7 employees per store, including recruitment, onboarding, payroll coordination, and training delivery.
• Traveled to brand showrooms in Turkey to select and order products suitable for the local market, working within assigned budgets.
• Supervised inter-store transfers and stock distribution based on sales performance and store needs.
• Prepared and presented daily, monthly, and annual KPI reports to senior management.
• Designed and proposed promotional campaigns, seasonal discounts, and in-store marketing activities tailored to the business calendar.
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