Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramila Amirova

Ramila Amirova

Azerbaijan

Summary

Results-driven Project Manager with proven strengths in effective communication and conflict resolution. Experienced in team collaboration and change management, consistently delivering high-quality project outcomes that enhance client satisfaction. Accomplished Project Manager recognized for strong leadership and conflict resolution skills. Expertise in managing client relationships and delivering high-quality results through effective communication and teamwork. Ready to leverage experience in data analysis and change management to contribute to organizational success.

Overview

16
16
years of professional experience

Work History

Project Manager, Client Services

Caspian Supplies Aze LLC
Baku
06.2011 - Current
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Obtained and manipulated data to identify trends and meaningful information for clients.
  • Facilitated learning opportunities to advance team's customer service and technical skills.
  • Interfaced with third-party companies to resolve concerns and request additional data.
  • Assessed monthly reports to review client activity and identify opportunities.
  • Developed client-facing materials such as presentations, proposals and reports.
  • Identified trends in customer service requests through data analysis techniques.
  • Maintained an organized database of past projects for reference purposes.
  • Provided guidance to team members throughout the project lifecycle.
  • Resolved conflicts in a timely manner to ensure smooth functioning of projects.
  • Collaborated with key stakeholders on requirements gathering activities.

Retail Sales Manager

Antaris LLC
Baku
09.2010 - 05.2011
  • Managed daily store operations and ensured effective customer service delivery.
  • Assisted in inventory management by tracking stock levels and conducting audits.
  • Trained and supervised sales associates in product knowledge and customer engagement.
  • Increased store sales by cross-selling complementary items.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Provided in-depth information on product features so customers could make educated buying decisions.

Sales Manager

Pronto Kavkaz LLC
Baku
01.2010 - 07.2010
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Conducted market analysis to identify emerging trends and customer needs.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Communicated daily with stakeholders to provide regular project status updates and feedback.
  • Provided guidance to team members regarding tasks assigned to them.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Education

Bashelor Diploma - Baku

Azerbaijan University of Languages
Baku
05-2002

High School Diploma -

276
Baku
05-1998

Skills

  • Project management
  • Conflict resolution
  • Team collaboration
  • Change management
  • Effective communication
  • Performance evaluation
  • Client relations
  • Research methodologies
  • Presentation design
  • Customer service

Languages

Russian
First Language
English
Beginner (A1)
A1
German
Elementary (A2)
A2

Timeline

Project Manager, Client Services

Caspian Supplies Aze LLC
06.2011 - Current

Retail Sales Manager

Antaris LLC
09.2010 - 05.2011

Sales Manager

Pronto Kavkaz LLC
01.2010 - 07.2010

Bashelor Diploma - Baku

Azerbaijan University of Languages

High School Diploma -

276

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Ramila Amirova