Ramin Alizada
Barcelona
Summary
Seller Support Associate expert in customer service with 4 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Well-qualified seller/customer support with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Amazon Seller Support Associate
Amazon.Inc
06.2020 - 01.2024
- Main role as investigator, contact fulfillment center and vendor in order to correct inventories and sold units, detail page updates
- Collaborated with cross-functional teams to address seller concerns and improve support processes.
- Interpreted data and performance metrics, escalating issues to management as necessary.
- Assisted sellers with platform requirements for renewals and upgrades.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
Customer Advisor
Manomano
05.2019 - 06.2020
- Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
- Maintained up-to-date knowledge of product and service changes.
- Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Technical IT-Support
BMW
04.2018 - 05.2019
- IT-Support, solve customers' technical issues via remote control, clarify information and provide solutions
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Streamlined IT processes for increased efficiency and reduced downtime.
Customer Service/Inside Sales Representative
CPM - Dyson
08.2017 - 01.2018
- Identify customer's needs, provide solutions, organize repairs and book craftsmen, customer advisory and conclusion of purchase contracts, B2C Sales
- Implemented innovative sales strategies to break into new markets, growing overall company revenue and expanding client base.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
Bartender
Das Schindler Innsbruck
03.2017 - 07.2017
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Jr. Chef de Bar
Hutong Club Munich
08.2016 - 03.2017
- Trained and mentored new staff members in bar safety, sanitation and mixology techniques.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of drinks.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Developed close relationships with suppliers to source best ingredients.
- Implemented cost and waste reduction initiatives to save money.
- Placed orders to restock items before supplies ran out.
Education
BWL - Finance And Banking
Universität Hamburg
Hamburg03.2017
Skills
- Product Demonstrations
- Excellent Written and Verbal Communication
- Store Organization
- Documentation And Reporting
- Positive Customer Engagement
- Issue and Complaint Resolution
- Database Management
Languages
German
Proficient
C2
English
Proficient
C2
Russian
Upper intermediate
B2
Azerbaijani
Upper intermediate
B2
Personal Education
- Gymnasium Starnberg, Starnberg, Abitur
- Hamburg, Bachelor
Personal Information
Date of Birth: 03/31/94
Timeline
Amazon Seller Support Associate
Amazon.Inc
06.2020 - 01.2024
Customer Advisor
Manomano
05.2019 - 06.2020
Technical IT-Support
BMW
04.2018 - 05.2019
Customer Service/Inside Sales Representative
CPM - Dyson
08.2017 - 01.2018
Bartender
Das Schindler Innsbruck
03.2017 - 07.2017
Jr. Chef de Bar
Hutong Club Munich
08.2016 - 03.2017
BWL - Finance And Banking
Universität Hamburg
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