Ramina Kim Iks
Baku,Azerbaijan
Summary
Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
Work history
Office Manager
Star Mining MMC
2024.05 - 2025.09
Administrative Assistant
Pasha Malls Port Baku Mall
2021.01 - 2024.01
- Greet and direct guests upon arrival, provide them with information they need and answer other questions as best they can.
- To provide informational brochures to people.
- To identify interested and qualified customers in order to provide them with additional information.
- Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves.
- To record and report demonstration-related information such as the number/type of questions asked by the audience.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Manage issue of lost car parking tickets
- Preparation of daily base reports (lost and found, work permit list and etc)
Customer Service Assistant
PASHA Construction Malls Group Port Baku Mall
2017.09 - 2021.01
Reception Attendant
Inshaat Services Bilgah Estates
2016.05 - 2017.09
Kids Room Attendant
PASHA Construction The Club Port Baku
2015.01 - 2015.01
Tour Manager
Ideal NB Travel
2013.01 - 2014.01
Travel Coordinator
Philosophy Travel
2012.01 - 2013.01
Air Cashier
Premium Travel
2012.01 - 2012.01
Air Cashier
Euro-Az Travel
2012.01 - 2012.01
Education
Faculty of Economics
Smolniy İnstitute, Russian Academy of Education
2014.01 - 2018.01
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Tula State Pedagogical University
2010.01 - 2012.01
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School 219
2008.01 - 2010.01
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Technical-Humanitarian Lyceum
2003.01 - 2008.01
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School 211
1998.01 - 2003.01
Skills
- Analytical
- Flexibility / Adaptability
- Time Management
- Problem solving
- Team player
- Customer service
- Organize Skills
- Common office programs (Excel, Microsoft World, Power Point, Outlook, 1C, Coins, Any Desk, SAP )
Language Skills
Azerbaijani – Intermediate
English – Upper-Intermediate
Russian – Native
Training
- Develor: Time and Task Management
- Develor: VUCA Mindset
- Fire Drill: Evacuation Training by Port Baku Mall
- Amadeus: Basic course & Ticketing
- Esperanto English Courses: Elementary & Intermediate
Timeline
Office Manager
Star Mining MMC
2024.05 - 2025.09
Administrative Assistant
Pasha Malls Port Baku Mall
2021.01 - 2024.01
Customer Service Assistant
PASHA Construction Malls Group Port Baku Mall
2017.09 - 2021.01
Reception Attendant
Inshaat Services Bilgah Estates
2016.05 - 2017.09
Kids Room Attendant
PASHA Construction The Club Port Baku
2015.01 - 2015.01
Faculty of Economics
Smolniy İnstitute, Russian Academy of Education
2014.01 - 2018.01
Tour Manager
Ideal NB Travel
2013.01 - 2014.01
Travel Coordinator
Philosophy Travel
2012.01 - 2013.01
Air Cashier
Premium Travel
2012.01 - 2012.01
Air Cashier
Euro-Az Travel
2012.01 - 2012.01
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Tula State Pedagogical University
2010.01 - 2012.01
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School 219
2008.01 - 2010.01
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Technical-Humanitarian Lyceum
2003.01 - 2008.01
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School 211
1998.01 - 2003.01