Ramish Guliyev

Supporting Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.
Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.
Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day to day activities of direct reports.
Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
Assists Revenue Management with completing accurate six period projections.
Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

Develops and manages relationships with key stakeholders, both internal and external.
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Utilizes all available on the job training tools for employees.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Managed all aspects of the sales process from lead generation to closing deals.
• Provided training for new sales staff members on company policies and procedures.
• Established relationships with key customers and industry partners to maximize profitability.
• Responsible for meeting or exceeding monthly revenue targets set by senior management.
• Ensured compliance with all relevant laws, regulations and ethical standards.
• Conducted weekly meetings with the sales team to review performance, goals and objectives.
• Collaborated with other departments such as marketing, finance, operations.
• Developed comprehensive presentations outlining products and services features and benefits.
• Analyzed competitor activity to develop competitive pricing models for potential clients.
• Created reports on customer satisfaction, sales forecasts and product launches.
• Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
• Recruited, hired and supervised a team of highly successful sales professionals.
• Negotiated contracts with vendors, suppliers and other business partners.
• Strategically managed revenue streams by establishing sales targets, deployment strategies, and go-to-market initiatives.
• Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
• Hired and motivated high-performing sales team.
• Resolved customer complaints regarding sales and service.

• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Implemented process changes to streamline sales department workflow.
• Created and presented monthly reports to management on sales performance.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Managed daily operations of sales department, including supervision of staff members.
• Maintained accurate records of all transactions between customers and company representatives.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Established relationships with key clients, while maintaining existing customer base.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Supported sales team members to drive growth and development.
• Conducted market research and reported on competitors.
• Coached, developed and motivated team to achieve revenue goals.

• Supervised a team of 15+ employees while providing feedback on their performance.
• Developed training programs for staff members on topics such as customer service and food preparation processes.
• Ensured proper maintenance of all equipment used in the restaurant.
• Organized the daily operations of the restaurant, including scheduling, ordering supplies and managing inventory.
• Trained new employees on food safety regulations, customer service techniques, menu items and cash register operation.
• Monitored staff performance to ensure that established standards of quality were met.
• Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
• Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
• Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
• Coached staff on strategies to enhance performance and improve customer relations.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

• Assigned projects and distributed tasks to team members as per area of expertise.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.

• Provided excellent customer service to ensure repeat customers.
• Stocked shelves with supplies such as utensils, cups, glasses.
• Took orders from patrons accurately and efficiently.
• Set up banquet rooms for special events including weddings, parties, business meetings.
• Calculated charges, issued table checks, and collected payments from customers.
• Explained menu items, describing ingredients and cooking methods upon request.