Randy D Black
Gold Canyon
Summary
Technical professional with over 22 years of experience within the Boeing Company that is capable of providing both leadership and support to teammates in a positive team-oriented atmosphere. Effective multi-task manager with the ability to excel in critical problem solving. Versatile, quick learner, with abilities to adapt to organizations quickly to meet company goals while providing the best possible product and support to the customer. Progressive positions held with Boeing Mesa are as follows: Cost Account Manager (CAM) for multiple programs for both AH-64 and AH-6 in support of Type I and Type II technical manuals, Multi-Discipline Technologist that also includes taking on responsibilities as the IETM lead trainer, Quality Control lead for IETM department, Performance Based Logistics (PBL) Field Service Representative (which required a year deployment to Operation Iraqi Freedom), Field Service/Logistic Support Specialist determined the root cause analysis of failures and provide corrective actions for part failure investigations for the customer Quality Deficiency Reports (QDRs). Currently possess DOD Secret security clearance and U.S. Army CAC card.
Overview
22
22
years of professional experience
Work History
Support Engineering Data Specialist – USG Technical Lead Engineer (TLE) & Lead Trainer
Boeing Company
Mesa, Arizona
09.2025 - Current
- Provide technical support to IETM team utilizing past years of work experience and on the job training. Support the management team by monitoring AVL metrics and reporting possible risks and priority shifts as well as identifying trends and opportunities for process improvements. Work directly with USG customers to ensure customer satisfaction and first-time quality while maintaining schedule. Team focused to ensure a positive work environment while providing clear understanding of both quality expectations and scheduling goals.
Interactive Technical Electronic Manual (IETM) - QC Lead
Boeing Company
Mesa, Arizona
09.2024 - 09.2025
- Successfully transformed an underperforming department by implementing new technical approaches and communication techniques resulting in increased productivity and increased first-time quality. New technical approach paired with communication practices built a positive teaming environment between Quality Control department and the IETM authoring department. Worked closely with management to establish trend identification recurring meetings to ensure a proactive approach to quality concerns or training needs while strengthening teaming practices across USG, FMS and QC departments.
Product Support Technical Specialist - Trainer
Boeing Company
Mesa, Arizona
07.2021 - 09.2024
- Lead trainer for both new IETM authors as well as experienced current authors to help further advance their knowledgebase within QRDB, SlicWave, CR-PCR, REDARs and additional Boeing databases. Proficient in analyzing Engineering Orders (EOs), interpreting drawings and understanding part lists and aircraft configurations applicability. Consistently utilize Team Center to access most current configurations for both USG and FMS customers utilizing Parts Application Lists (PALs). Analyze / review Publication Change Requests (PCRs) for impact and level of implementation. Created New Authoring Guide (NAG) concept to ensure technical knowledge and quality is available to increase productivity and the first time quality approach. Work with Change Management, Program Management, Service Engineering, Engineering, and multiple other teams to ensure products are delivered as expected with highest quality and within a timely manner.
Type I & II Technical Publications Cost Account Manager (CAM)
Boeing Company
Mesa, Arizona
01.2018 - 07.2021
- Responsible for estimating all contract proposals to include new customers, new production, sustainment and one time fulfillment for both AH6 and AH-64 platforms. Created baseline schedules to ensure all contract requirements were able to be met within required CDRL delivery date requirements. Tracked budgets and actuals to assist in 30/60/90 day forecasting to assist management in both team and delivery making decisions. Maintained STEP database for management overview and forecasting purposes, applied Earned Value Management (EVM) methodology. Created new delivery processes for both Type I and Type II contractual requirements to include shipping of final product, as well as CDRL closeout procedures. Established new FedEx drop-off location in 510 Dock area to assist in manual deliveries. Updated new operator manuals (Check List / Maintenance Test Flight) book material to resolve print production issues with vendor. Re-established a positive working environment between multiple departments to include Program Management.
Multi-Discipline Technologist
Boeing Company
Mesa, Arizona
03.2008 - 01.2018
- Work as a part of the AH-64D/E Technical Data Integrated Product Team (IPT) to analyze and resolve data issues to ensure efficient Logistic Support Analysis (LSA) / Interactive Electronic Technical Manual (IETM) product operation. Troubleshoot and resolve data inconsistencies between various LSAR (LSA Record) and IETM data elements. Update existing data, develop, and implement process improvements to prevent or reduce problem reoccurrence. Coordinate and perform multi-discipline support tasks that lead to the troubleshooting and resolution of many issues pertaining to data in support analysis, provisioning, technical publications, training, supply support, etc. Interact with internal and external customers, vendors and sub-contractors throughout the product lifecycle. Assist with quality (QC department position) reviews of the product. Currently IETM Trainer for all new hires, and assists with current employee technical issues. Lead/SME for development and incorporation of the 3D Locator program. Have a general sense of more critical and less critical activities and tasks, and adjust priorities when appropriate.
Performance Based Logistics (PBL) Field Service Representative
Boeing Company
Mesa, Arizona
09.2005 - 03.2008
- Maintained PBL window for 1/82nd Airborne during Operation Iraqi Freedom by overseeing both PBL and Lockheed Martin inventory and shipping responsibilities. Coordinated the development of routine logistical procedures in accordance with Program Management Best Practices (PMBP) and communicating with functional organizations (e.g., engineering, program office, customer) to resolve logistical challenges in the customer's environment. Developed relationships with immediate customers and their senior leadership by communicating and understanding their needs, expectations, and requirements, soliciting customer feedback, and taking action to ensure customer satisfaction with the company's products and service. Aided with the interpretation of technical documents (e.g., orders, manuals, maintenance manuals, operating procedures, drawings, interactive electronic technical manual) by communicating with customers’ supply and transportation personnel to ensure the intent and disposition of the documentation was understood.
Field Service/Logistic Support Specialist
Boeing Company
Mesa, Arizona
04.2005 - 09.2005
- Responsible for processing and investigating Quality Deficiency Reports (QDR’s), as directed by the U.S. government. Generated DD1149s, Purchase Requests, and all other required documentation for QDR exhibit investigations. Maintained high levels of customer satisfaction with Boeing's USG customer. Determined the root cause analysis of failures and provided corrective actions for investigations. Processed FDR/QDR data and updated databases. Conducted bi-weekly Field Service Management Corrective Action Boards.
Product Support Technical Specialist
Boeing Company
Mesa, Arizona
06.2004 - 04.2005
- Utilized engineering documents and drawings to create Maintenance Operational Checks (MOC's), Fault Isolation Procedures (FIP's), and Maintenance Tasks for incorporation into the Interactive Electronic Technical Manual (IETM) for the AH-64D Apache Longbow. Assisted United States Government (USG), and foreign military representatives by producing a quality product through the use of multiple system databases. Incorporated Engineering Orders (EO's), Field Data Reports (FDR's), and Publication Change Requests (PCR's) into the IETM. Assisted in the hiring process of future employees by resume reviews and conducting interviews. Point of Contact for Peace Vanguard program. Conducted metrics meetings for the High Performance Work Team's efforts.
Education
Longbow Training School
Boeing Company
Mesa, AZ01-2006
Certificate - Airframe and Powerplant
Kentucky Technical College
Somerset, KY01-2002
Certificate - Electrician
Kentucky Technical College
Beaver Dam, KY01-1999
High School Diploma - undefined
Ohio Co. High School
Beaver Dam, KY01-1999
Skills
- Proficient with the Microsoft Office Tools suite package to include Word, Excel, and PowerPoint, Government On Line Data (GOLD), Quill Relational Data Base (QRDB), Field Data Report Database (FDR’s) SLICWAVE, CR/PCR, Logistic Support Analysis (LSA 151), Production Engineering Publication Records (PEPR), HAYSTACK, REDARS and ILEAF Proficient with the IETM and the ETM in support of the AH-64 helicopter
Timeline
Support Engineering Data Specialist – USG Technical Lead Engineer (TLE) & Lead Trainer
Boeing Company
09.2025 - Current
Interactive Technical Electronic Manual (IETM) - QC Lead
Boeing Company
09.2024 - 09.2025
Product Support Technical Specialist - Trainer
Boeing Company
07.2021 - 09.2024
Type I & II Technical Publications Cost Account Manager (CAM)
Boeing Company
01.2018 - 07.2021
Multi-Discipline Technologist
Boeing Company
03.2008 - 01.2018
Performance Based Logistics (PBL) Field Service Representative
Boeing Company
09.2005 - 03.2008
Field Service/Logistic Support Specialist
Boeing Company
04.2005 - 09.2005
Product Support Technical Specialist
Boeing Company
06.2004 - 04.2005
Certificate - Airframe and Powerplant
Kentucky Technical College
Certificate - Electrician
Kentucky Technical College
High School Diploma - undefined
Ohio Co. High School
Longbow Training School
Boeing Company