Randy Dick
Surprise
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Office Manager/Senior Project Manager
Innovation Air Conditioning and Heating
Litchfield Park
04.2018 - 11.2024
- Acquired working knowledge of various residential HVAC systems during initial 2 years.
- Developed and implemented office processes for receiving calls, managing dispatch, scheduling tasks, and overseeing parts and equipment inventory.
- Secured new customer base through relationship building and effective cold call strategies.
- Responsible for generating quotes for repairs and new equipment replacements on a daily basis.
- Developed employee handbook and safety procedures for adherence by employees in both field and office environments.
- Assisted in field when required for large tasks or sudden workforce gaps.
Exterminator
SOS Exterminating
Gilbert
02.2013 - 03.2018
- Initiated with route generating 125K annually, exited with approximately 325K annually through exceptional customer service.
- Attained licensing and specialization in pest, termite, and agriculture (weed control).
- Managed scheduling, pre-calling, compliance with PPE protocols, and daily application of pesticides and herbicides.
- Earned multiple company-issued awards for outstanding performance and new customer acquisitions.
- Implemented regular training sessions focused on updated pest application methods to maintain compliance with licensing and reinforce safe driving standards.
Team Leader Manager
Cox Communications
Phoenix
06.1998 - 02.2013
- Initiated career as field technician, installing and servicing cable television for customers.
- Appointed as pilot team member for rollout of HD digital residential cable television, high-speed internet, and VOIP telephone service based on remarkable performance.
- Achieved designation of Field Team Leader within 7 years of career progression.
- Elevated team performance from below average to consistently ranking in top 10% statewide within 1 year.
Heavy Equipment Operator
Wadsworth Golf Construction
Buckeye
10.1995 - 02.1998
- Skillfully utilized multiple types of heavy machinery, including water cannon, scraper, front loader, backhoe, skid steer, and various tractors.
- Transported large volumes of dirt alongside team members to construct new golf courses.
- Managed development of elevated tee boxes throughout course.
- Daily maintenance and inspection of equipment.
- Proficient in map and blueprint reading.
Education
High School Diploma -
Independence H.S.
Glendale, AZ06-1986
Skills
- Office management and project coordination
- Customer service excellence
- Employee training and development
- Regulatory compliance expertise
- Scheduling and logistics management
- Clean safe driving record of more than 1M miles
- Craftsmanship and logic
- Problem-solving aptitude
Personal Interests
My spare time I enjoy working on vehicles and motorcycles. My family is important and spend time with them as much as possible. I also enjoy billiards, camping, motorcycle riding, woodworking and my granddaughter.
References
References available upon request.
Timeline
Office Manager/Senior Project Manager
Innovation Air Conditioning and Heating
04.2018 - 11.2024
Exterminator
SOS Exterminating
02.2013 - 03.2018
Team Leader Manager
Cox Communications
06.1998 - 02.2013
Heavy Equipment Operator
Wadsworth Golf Construction
10.1995 - 02.1998
High School Diploma -
Independence H.S.
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