Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randy Gutierrez

Tucson

Summary

Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.

Working throughout seven different apartment complexes in different locations in Tucson, ranging from larger properties to much smaller I have gained ample amount of knowledge doing security, And am eager to continue growing as a knowledgeable security guard.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

Snake Eyes Security
04.2025 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled commercial property and associated parking garage.
  • Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Case Manager Assistant

International Rescue Committee
09.2024 - 03.2025
  • Participated in team meetings to discuss case management strategies for individual cases.
  • Educated clients on available community resources and how to access them effectively.
  • Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
  • Demonstrated success in building relationships with clients and providing emotional support.
  • Advocated for patients in healthcare or social service environments to promote wellness and autonomy.
  • Used adaptive communication style and practiced empathy to build trust and rapport with clients.
  • Assisted clients with any appointments they needed to attend.
  • Set clients up with Des appointments as well as helped them through the entire process.

Assistant General Manager

Jiffy Lube
02.2016 - 09.2024
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
  • Acknowledged outstanding staff performance to boost company morale and productivity.
  • Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
  • Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
  • Established and maintained relationships with vendors.
  • Conducted performance reviews for all direct reports; identified areas for improvement and provided feedback.

Lead Supervisor

Annas Linens
07.2011 - 11.2014
  • Developed and implemented policies and procedures to ensure effective management of staff and resources.
  • Facilitated onboarding sessions for new hires so they can quickly become productive team members.
  • Identified areas for improvement in departmental operations through data analysis and reporting.
  • Monitored personnel attendance records, ensuring compliance with company policy.
  • Maintained accurate records of daily operations and employee progress.

Education

GED -

Arroyo Valley High School
San Bernardino, CA
03.2008

Skills

  • Crisis intervention
  • Problem solving
  • Effective communication
  • Time management
  • Organization and multitasking
  • Positive attitude
  • Patrolling techniques
  • Property patrol
  • Perimeter/Premises patrol
  • Crime prevention strategies
  • Honest and dependable
  • Reliable and responsible
  • Adaptable and flexible
  • De-escalation techniques
  • Crime prevention

Certification

  • Finger Print Clearance Card
  • Anti-sexual Harassment Training
  • Fundamentals of Safeguarding
  • Building Personal Resilience for Humanitarians

Timeline

Unarmed Security Guard

Snake Eyes Security
04.2025 - Current

Case Manager Assistant

International Rescue Committee
09.2024 - 03.2025

Assistant General Manager

Jiffy Lube
02.2016 - 09.2024

Lead Supervisor

Annas Linens
07.2011 - 11.2014

GED -

Arroyo Valley High School

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