Randy Owens
Tucson
Summary
- To utilize my knowledge, professional experience and networking in the healthcare community to positively impact census and business development.
- I have experience in various aspects of business/business development. More specifically, relating to healthcare, including:
- Sales/marketing/Sales management
- Sales training
- Scheduling
- Customer retention
- Account acquisition
- Service
Overview
26
26
years of professional experience
Work History
Patient Liaison
AdvisaCare Hospice
Tucson
10.2024 - Current
- Facilitated communication between patients, families, and healthcare teams.
- Coordinated patient admissions and provided education related to hospice benefits, for families, patients, communities, and medical staff.
- Assisted families in understanding benefits of early hospice treatment and health conditions that may indicate hospice eligibility.
Community liaison
Preferred Care at Home
Tucson
11.2023 - 09.2024
- responsible for outside marketing to hospitals, home health agencies, physicians offices, retirement communities, skilled nursing facilities as well as developing a client base as a VA preferred provider.
- I have developed a wide network of healthcare professionals within the community and manage a diverse group of referral sources.
- Organized community outreach events to promote services.
- Built relationships with local organizations to enhance support networks.
Community relations liaison
Charter Healthcare-Hospice
Tucson
04.2023 - 10.2023
- Responsible for new patient admissions.
- Servicing and managing accounts such as Hospitals, Physicians offices, skilled nursing facilities, retirement communities and adult care homes.
Community liaison
Arista Healthcare
Tucson
08.2022 - 04.2023
- Responsible for acquiring new patient admissions and building relationships with case managers and social services directors at hospitals, physicians offices, skilled nursing, retirement communities, adult care homes and home health providers.
Community Liaison
Agape Hospice
Tucson
10.2021 - 05.2022
- Responsibilities included marketing hospice services to adult care/senior care communities including hospitals, skilled nursing, assisted living homes, private practice physicians, memory care, and home health.
- I developed and maintained strong working relationships with a large network of referral sources to earn monthly referrals and grow the hospice census.
Community Liaison
Allied Medcor Services
Tucson
05.2015 - 10.2021
- Responsibilities: marketing and sales to hospitals, rehab facilities, private doctors offices, assisted living communities, and adult care homes, as well as dealing directly with patients and nurses regarding equipment training and presentation.
- I was responsible for private sector business growth and patient equipment needs and evaluation/assessments.
Field Agent
American Republic Insurance Services
Tucson
10.2014 - 05.2015
- Prospected in office utilizing phone sales training skills, as well as in the field to build a book of business, earning top new agent honors.
- Promoted Medicare Supplement plans for retirees, and short term and long term care, along with life insurance.
Service advisor
Premier Motor Coach Services
Tucson
02.2014 - 09.2014
- Responsibilities included: scheduling service appointments, setting tech. schedules, writing work orders, coordinating with manufacturer warranty and extended warranty companies, while maintaining relationships with current clientele and a long list of local vendors.
Sales/Sales Trainer/Manager
Lazydays RV
Tucson
06.2012 - 01.2014
- At Lazydays, I began on the sales floor.
- After 6 months of strong sales numbers, I moved to a management position in the sales support dept., where I managed employee scheduling, sales training, front desk and reception.
- I then moved to a buyer position and was responsible for purchasing inventory, and managing dated inventory.
- I then spent a few months in the service dept. as a service advisor.
Service adviser
Camping World RV Sales
Tucson
11.2011 - 05.2012
- I was responsible for scheduling all work performed in our shop, this included delivery of sold vehicles, call in appointments, and drive in service calls.
- I was responsible for the technician's work load.
- I acted as a liaison between the customer and our service department.
- This included personal involvement with not only our clientele, but also with our parts department and our local and national vendors.
Community Liaison
Allied Medcor Services, Inc.
11.2009 - 11.2011
- I was responsible for marketing and business development.
- My target markets consisted of local hospitals, skilled nursing facilities, rehab centers and various doctors' offices.
- I managed a large book of business, and continuously developed new referral sources, utilizing community networking, and daily sales calls.
- (home medical equipment)
Sales/Sales Management
Beaudry RV
02.2000 - 08.2009
- I began at Beaudry RV as a sales representative.
- I worked diligently to develop a large owner base, and focused primarily on the "high line" coaches, which range in price from $250,000-$1,000,000+.
- I was awarded Country Coach sales person of the year for 2002, and 2003.
- In April 2004, I transferred to the service department, as a service advisor/delivery coordinator.
- I was responsible for setting a daily schedule of deliveries, parts ordering, and managing technicians' work load.
- In June of 2007 I transferred back to the sales department, where I managed a team of professional salespeople(15-18 team members), closed sales, and developed new business.
Education
Physical Education - psychology
University of Arizona
Exercise science - nutrition
Western New Mexico University
Skills
- Patient education
- Community outreach
- Healthcare marketing
- Customer relationship management
- Referral networking
- Conflict resolution
- Effective communication
- Public speaking
- Relationship building
- Problem solving
- Assertiveness
- Healthcare
Extracurricular Activities
WNMU baseball WNMU Fellowship of Christian Athletes (FCA) WNMU 'Mustang Round-Up'. College athletes gave presentations at local schools, regarding Dangers of drug, and alcohol abuse, and advantages of staying in school, and furthering Education. University of Arizona Track and Field team U of A Fellowship of Christian Athletes (FCA) U of A Smith Project. Similar to WNMU Mustang Round-Up.
Professional References
- Darlyn Tobak, Controller, Allied Medcor Services, Tucson, AZ, (520) 955-1990
- Steve Spears, Director of Sales, Midwest RV Center, St. Louis, MO, (520) 979-5075
- James Pruett, General Manager, Freedom RV, Tucson, AZ, (520) 437-7210
Timeline
Patient Liaison
AdvisaCare Hospice
10.2024 - Current
Community liaison
Preferred Care at Home
11.2023 - 09.2024
Community relations liaison
Charter Healthcare-Hospice
04.2023 - 10.2023
Community liaison
Arista Healthcare
08.2022 - 04.2023
Community Liaison
Agape Hospice
10.2021 - 05.2022
Community Liaison
Allied Medcor Services
05.2015 - 10.2021
Field Agent
American Republic Insurance Services
10.2014 - 05.2015
Service advisor
Premier Motor Coach Services
02.2014 - 09.2014
Sales/Sales Trainer/Manager
Lazydays RV
06.2012 - 01.2014
Service adviser
Camping World RV Sales
11.2011 - 05.2012
Community Liaison
Allied Medcor Services, Inc.
11.2009 - 11.2011
Sales/Sales Management
Beaudry RV
02.2000 - 08.2009
Physical Education - psychology
University of Arizona
Exercise science - nutrition
Western New Mexico University