Randy Thomas
Scottsdale
Summary
Dynamic Customer Success Associate Manager with a proven track record at Crain Communications Inc, excelling in client relationship building and customer onboarding. Skilled in driving revenue growth and enhancing satisfaction through strategic account management and effective team collaboration. Adept at leveraging CRM tools to streamline processes and deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Customer Success Associate Manager
Crain Communications Inc
07.2016 - Current
- Managed the Member Services team by handling all incoming inquiries from clients and prospects.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Managed conference registration for all US conferences.
Account Manager
Whisha
07.2016 - 07.2017
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Food Server
Yardhouse
06.2014 - 10.2015
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ07-2016
Skills
- Client relationship building
- Customer onboarding
- Customer service
- Time management
- Team collaboration
- Microsoft outlook
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Account management
Timeline
Customer Success Associate Manager
Crain Communications Inc
07.2016 - Current
Account Manager
Whisha
07.2016 - 07.2017
Food Server
Yardhouse
06.2014 - 10.2015
Bachelor of Arts - Communications
University of Arizona
Similar Profiles
Jack FollansbeeJack Follansbee
New Business Account Executive at Pensions & Investments, Crain CommunicationsNew Business Account Executive at Pensions & Investments, Crain Communications
Tamika WhiteTamika White
Associate Manager at Crain CommunicationsAssociate Manager at Crain Communications
Jakyilah KnightJakyilah Knight
Marketing Analyst- Digital Experience at Crain CommunicationsMarketing Analyst- Digital Experience at Crain Communications