Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Yeats

Tombstone

Summary

Dynamic manager with proven success at Wells Fargo RV Park, enhancing customer satisfaction and team performance through effective leadership and conflict resolution. Skilled in time management and staff development, I consistently maintained a safe environment while controlling costs, resulting in increased profitability and employee engagement.

Overview

11
11
years of professional experience

Work History

Manager

Wells Fargo RV Park / Ok Cafe
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Shop Manager

County Towing & Recovery
04.2019 - 04.2021
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Deputy Sheriff/911 Dispatcher

Cass County Sheriff's Office / Hackensack Police Department
03.2014 - 05.2018
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Provided security at various community events, ensuring a safe environment for attendees.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Prevented accidents by enforcing traffic laws and promoting safe driving practices among motorists.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Enhanced community safety by conducting routine patrols in high-risk areas.
  • Responded to emergency calls to provide assistance to citizens in need.

Education

GED -

Walker High School
Walker, MN

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation
  • Performance management

Timeline

Manager

Wells Fargo RV Park / Ok Cafe
08.2024 - Current

Shop Manager

County Towing & Recovery
04.2019 - 04.2021

Deputy Sheriff/911 Dispatcher

Cass County Sheriff's Office / Hackensack Police Department
03.2014 - 05.2018

GED -

Walker High School

Similar Profiles

CREATE PROFILE
Randy Yeats