Overview
Work History
Education
Skills
Awards
Timeline
Generic

Randy Young

Phoenix

Overview

10
10
years of professional experience

Work History

Customer Service Representative

McKesson
Phoenix
10.2020 - Current
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Educated customers on product features and benefits to facilitate informed decisions.
  • Maintained accurate records of customer interactions in the system for future reference.
  • Assisted customers with inquiries and order processing to enhance overall service efficiency.
  • Handled returns and exchanges, ensuring adherence to company policies throughout process.
  • Answered inquiries, providing precise information regarding products and services offered.
  • Streamlined customer support processes to improve response times and satisfaction.

Mentor & Trainer (supervisor in training)

Telenetwork
San Marcos
10.2015 - 01.2017
  • Guided new team members through company policies and procedures.
  • Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
  • Collaborated with management to identify training needs within the team.
  • Provided technical support to customers using online systems

Education

GED - GED course

Pima
Tucson, AZ
06.2004

Skills

  • Customer service
  • Training development
  • Technical support
  • Call center procedures
  • Call center operations
  • Order fulfillment
  • Customer relations
  • Credit card payment processing
  • Shipping and logistics
  • Delivery scheduling
  • Computer operations
  • Web navigation
  • Typing speed 75 wpm
  • Virtual call center experience
  • Multitasking skills

Awards

  • Commendations for good performance
  • Promoted
  • Raises

Timeline

Customer Service Representative

McKesson
10.2020 - Current

Mentor & Trainer (supervisor in training)

Telenetwork
10.2015 - 01.2017

GED - GED course

Pima
Randy Young