Randy Young
Phoenix
Overview
10
10
years of professional experience
Work History
Customer Service Representative
McKesson
Phoenix
10.2020 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated customers on product features and benefits to facilitate informed decisions.
- Maintained accurate records of customer interactions in the system for future reference.
- Assisted customers with inquiries and order processing to enhance overall service efficiency.
- Handled returns and exchanges, ensuring adherence to company policies throughout process.
- Answered inquiries, providing precise information regarding products and services offered.
- Streamlined customer support processes to improve response times and satisfaction.
Mentor & Trainer (supervisor in training)
Telenetwork
San Marcos
10.2015 - 01.2017
- Guided new team members through company policies and procedures.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Collaborated with management to identify training needs within the team.
- Provided technical support to customers using online systems
Education
GED - GED course
Pima
Tucson, AZ06.2004
Skills
- Customer service
- Training development
- Technical support
- Call center procedures
- Call center operations
- Order fulfillment
- Customer relations
- Credit card payment processing
- Shipping and logistics
- Delivery scheduling
- Computer operations
- Web navigation
- Typing speed 75 wpm
- Virtual call center experience
- Multitasking skills
Awards
- Commendations for good performance
- Promoted
- Raises
Timeline
Customer Service Representative
McKesson
10.2020 - Current
Mentor & Trainer (supervisor in training)
Telenetwork
10.2015 - 01.2017
GED - GED course
Pima