Summary
Overview
Work History
Education
Skills
Timeline
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Ranjita Thapa

Ranjita Thapa

Restaurant Supervisor
Al Ain City

Summary


Service-centric Restaurant Supervisor with 13 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

13
13
years of professional experience
3
3
Languages

Work History

Restraurant Supervisor

Cut Napoli
05.2020 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Senior Service Team Member/Head Cashier

Baskin-Robbins
02.2017 - 04.2020
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Service Team Member / Cashier

Pizza Hut
02.2012 - 02.2017
  • Welcomed customers and helped determine their needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Kalika Higher Secondary School
Pokhra, Nepal
04.2001 -

Skills

Staff management

Employee motivation

Staff supervision

Staff training

Team management

Inventory control and record keeping

Shift management

Staff scheduling

Point of sale (POS) system operation

Timeline

Restraurant Supervisor

Cut Napoli
05.2020 - Current

Senior Service Team Member/Head Cashier

Baskin-Robbins
02.2017 - 04.2020

Service Team Member / Cashier

Pizza Hut
02.2012 - 02.2017

High School Diploma -

Kalika Higher Secondary School
04.2001 -

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Ranjita ThapaRestaurant Supervisor