Raquel Corella
Tucson,AZ
Summary
Dedicated and results-driven professional with a strong leadership background. Committed to optimizing operations and reducing costs to drive organizational efficiency. Leverages independent decision-making skills and sound judgment to consistently make impactful contributions to company success. Focuses on streamlining processes and promoting a culture of continuous improvement to deliver tangible results that positively impact the bottom line.
Overview
13
13
years of professional experience
Work History
Membership Manager
Personalized Healthcare
08.2023 - 12.2024
- Directed operational strategies to enhance the member experience and streamline office processes, resulting in a 20% increase in member satisfaction
- Implemented structured communication protocols that improved interaction between administrative staff and providers, ensuring timely responses to member inquiries
- Cultivated and maintained robust relationships with vendors and service providers to optimize resource availability and operational performance
- Analyzed and managed financial aspects of membership agreements, contributing to a 15% increase in revenue from membership fees
Office Manager
Personalized Healthcare
08.2023 - 03.2024
- Oversaw the scheduling of appointments and management of office supplies, reducing operational costs by 10% through effective vendor negotiations
- Coordinated on-call schedules for clinical staff, ensuring optimal staffing levels and minimizing patient wait times
- Streamlined the patient intake process, improving accuracy in data collection and enhancing overall patient experience
- Supervised administrative and clinical staff, providing guidance and mentoring to enhance staff performance and job satisfaction
Medical Receptionist/Site Coordinator
Personalized Healthcare
10.2020 - 07.2023
- Efficiently managed patient flow through the clinic, reducing wait times by 15% and improving overall patient satisfaction metrics
- Conducted insurance verifications with 95% accuracy, ensuring reduced billing errors and improved patient financial interactions
- Utilized eClinicalWorks proficiently for recording patient information and managing appointments, contributing to a streamlined office workflow
- Provided frontline customer service, handling patient inquiries and complaints with professionalism and empathy, enhancing the overall clinic reputation
PFS Representative
Banner Health
12.2021 - 04.2022
- Verified patient demographic information with exceptional accuracy, improving the quality of data available for patient care
- Streamlined the check-in process for patients, enhancing patient satisfaction and operational flow
- Improved patient satisfaction by efficiently managing financial transactions and addressing billing concerns.
- Assisted patients in understanding their financial obligations for treatment by providing detailed explanations of benefits and coverage options.
- Registered around 25 patients daily.
Front Desk Receptionist
Desert Eye Associates
09.2019 - 10.2020
- Managed front desk operations, ensuring all patients were greeted and checked in/out efficiently, leading to a warm and organized office atmosphere
- Effectively scheduled appointments and handled insurance inquiries, contributing to increased patient trust and clinic profitability.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
Optometric Technician/Assistant Manager
Dr. Jeffrey P. Lewis and Associates, LLC
03.2012 - 09.2019
- Maintained accurate patient records and handled a high volume of patient interactions, ensuring compliance with medical office standards and regulations
- Streamlined examination room preparations, reducing turnaround times and improving patient workflow
- Trained junior staff on patient management protocols, enhancing team efficiency and service delivery standards
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
- Improved patient care by conducting comprehensive visual pre-testing procedures.
Skills
- Healthcare Office Administration
- Patient Care Management
- Health Insurance Verification
- HIPAA Compliance
- Office Operations Efficiency
- EClinicalWorks Expertise
- Vendor Contract Negotiation
- Staff Management
- Customer Service Excellence
- Membership management
- CRM software proficiency
- Cross-functional coordination
Timeline
Membership Manager
Personalized Healthcare
08.2023 - 12.2024
Office Manager
Personalized Healthcare
08.2023 - 03.2024
PFS Representative
Banner Health
12.2021 - 04.2022
Medical Receptionist/Site Coordinator
Personalized Healthcare
10.2020 - 07.2023
Front Desk Receptionist
Desert Eye Associates
09.2019 - 10.2020
Optometric Technician/Assistant Manager
Dr. Jeffrey P. Lewis and Associates, LLC
03.2012 - 09.2019
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