Raquel Madrid
Avondale
Summary
Efficient Account Maintenance Specialist known for productivity and ability to complete tasks with precision. Possess specialized skills in account reconciliation, customer relationship management, and regulatory compliance which ensure seamless account operations. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex account issues and enhance customer satisfaction.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work History
Account Maintenance Specialist
Vanguard
Scottsdale
10.2024 - 07.2025
- Collaborated with colleagues from different departments to resolve any outstanding issues related to client accounts.
- Performed daily reconciliation of bank statements for multiple accounts.
- Developed effective strategies for resolving complex customer disputes or complaints.
- Ensured that all legal requirements associated with maintaining customer accounts were met.
- Assisted with the preparation of monthly financial reports and budgeting activities.
- Researched and resolved customer inquiries related to account maintenance issues.
ROC claims import specialist
Amazon/ Insight Global
Chandler
03.2022 - 09.2023
- Managed the filing of all required paperwork associated with import and export activities.
- Created shipping documents including bills of lading, packing lists, commercial invoices, certificates of origin and other export-related documentation.
- Developed strategies to minimize costs associated with imports, such as duties, taxes, freight charges and insurance.
- Coordinated the movement of goods from overseas vendors to domestic warehouses or customers.
- Reviewed and analyzed import documents for accuracy, completeness and compliance with applicable laws and regulations.
- Performed research using online databases to identify applicable duty rates based upon country of origin information provided by vendors.
Education
Maricopa High School
Maricopa, AZSome College (No Degree) - Bachelor of Science in Finance
Central Arizona Community College
Maricopa, AZSkills
- Account reconciliation
- Legal compliance
- Customer dispute resolution
- Financial report preparation
- Document management
- Data analysis
- Problem solving
- Attention to detail
- Research skills
- Data management
Timeline
Account Maintenance Specialist
Vanguard
10.2024 - 07.2025
ROC claims import specialist
Amazon/ Insight Global
03.2022 - 09.2023
Maricopa High School
Some College (No Degree) - Bachelor of Science in Finance
Central Arizona Community College