Raquel Peña

As an Attendance Specialist, I focus on promoting consistent student attendance and addressing barriers that hinder it. My work involves monitoring attendance, implementing intervention strategies, and analyzing data to improve attendance outcomes. I'm dedicated to creating an environment where all students can thrive academically.

Key Responsibilities:

• Attendance Monitoring: Track and analyze student attendance to identify patterns and causes of absenteeism
• Intervention Strategies: Collaborate with school staff, parents, and students to address attendance issues and provide support
• Data Analysis: Assess attendance data to develop targeted interventions for students facing challenges

In my role as GSL2 Manager, I maintained high standards while overseeing a team of 4-6 people per shift. I ensured accurate cash flow and seamless transactions, all while providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Team Supervision: Directed and supervised a team of employees, while maintaining high operational standards
• POS Transactions: Handled POS system transactions including credit, cash, exchanges, refunds, and returns with precision
• Customer Service: Delivered friendly, accommodating service, all while staying calm and efficient during high-volume periods
• Product Stocking: Ensured shelves and displays were consistently stocked and organized

Significant Accomplishments:

• Customer Relationship Building: Established rapport with new and returning guests, fostering customer loyalty
• Recognition: Awarded Employee of the Month four times for exceptional customer service

As an Operations Associate, I ensured a clean and organized inventory while curating displays of shoes, clothing, and accessories. I provided exceptional customer service, anticipating needs and resolving conflicts to ensure satisfaction.

Key Responsibilities:

• Inventory Management
• Customer Service
• Conflict Resolution
• Guest Engagement: Welcomed guests, offered product advice, and assisted with requests and inquiries