Summary
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Rashad Abbasov

Rashad Abbasov

Baku,Azerbaijan

Summary

Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Work history

Intern

Gunay Bank
Baku, Azernaijan
2016.01 - 2016.06
  • Answered phone enquiries and directed phone calls to specific departments.
  • Performed clerical tasks to provide assistance for executives.
  • Assisted in formulating expenditure reports to submit to manager.
  • Created presentations and important documents for staff meetings.
  • Researched latest trends to keep abreast with new products and features.
  • Shadowed manager to broaden knowledge and learn tasks.

IT Technical Support Technician

AAYDA Odənişli Yollar İdarəsi
Baku, Azerbaijan
2021.02 - 2022.06
  • Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
  • Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding
  • Learned And Mannaged İntrenal Paymanet Controlling System
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Solved interruptions in machines and equipment through collaborations with internal and external third parties.
  • Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
  • Researched and investigated client complaints to make recommendations and action plans.

Education

Bachelor of Science - Information Technology

Baku State University
Baku/Azerbaijan
2015.09 - 2019.07

Master of Business Administration - International Business

Azərbaycan Dövlət İqtisad Universiteti
Baku/Azerbaijan
2019.09 - 2021.07

Course - Software Programming

Code Academy
Baku/Azerbaijan
2022.12 - 2023.06

Skills

  • C# / AspNet
  • Web development cycle
  • API integration
  • UX improvement
  • Technical analysis
  • Project management
  • Time management
  • Communication
  • CRUD Operations skills
  • SQL and Git

Languages

English
Advanced
Russian
Native
Turkish
Native

Timeline

Course - Software Programming

Code Academy
2022.12 - 2023.06

IT Technical Support Technician

AAYDA Odənişli Yollar İdarəsi
2021.02 - 2022.06

Master of Business Administration - International Business

Azərbaycan Dövlət İqtisad Universiteti
2019.09 - 2021.07

Intern

Gunay Bank
2016.01 - 2016.06

Bachelor of Science - Information Technology

Baku State University
2015.09 - 2019.07
Rashad Abbasov