Rashad Ismayilov
Baku,Azerbaijan
Summary
Internal control manager with over 16 years of experience in the banking industry. Demonstrates strong communication skills and sound judgment to address team requirements effectively. Proven track record in proactive planning and problem-solving.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Head of Corporate Control and Internal Investigation Division
Xalq Bank
2019.12 - 2025.09
- Member of Anti-Fraud Commission at "Xalq Bank"
- Member of the ACFE (the Association of Certified Fraud Examiners)
- Participating in fraud management process, establishment of relevant policy and guidance.
- Monitor and resolve customer issues to ensure satisfaction
- Ensure compliance with internal policies, legislation, and regulations.
- Implementing whistleblowing process within the bank.
- Writing draft of the Compliance Policy of "Xalq Bank"
- Writing draft of the Whistleblowing Policy of "Xalq Bank"
- Taking necessary actions to eliminate the deficiencies in the bank identified by the Internal Audit Department.
Acting Branch Manager
Xalq Bank Agh Shahar Branch
2021.08 - 2022.04
- Temporarily led branch operations, team coordination, and performance reviews
- Maintained customer service excellence during transitional period
Acting Branch Manager
Xalq Bank (different branches)
2017.07 - 2019.12
- Oversaw operations of multiple branches in acting capacity
- Ensured uninterrupted service and compliance during manager rotations
Branch Manager
Xalq Bank Siyazan branch
2014.06 - 2017.07
- Managed all branch functions including sales, compliance, and HR
- Improved branch performance and customer engagement
Head of Customer Service Division
Xalq Bank Neftchilar branch
2011.05 - 2014.06
- Led a team of service officers to improve customer service delivery
- Resolved complex customer inquiries and built client loyalty
Customer Service Specialist
Xalq Bank Neftchilar branch
2009.06 - 2011.05
- Handled daily customer transactions and support
- Promoted to leadership role based on strong performance
Education
Master’s Degree - Customs
Azerbaijan State University of Economics
2007.01 - 2010.01
Bachelor’s Degree - Economic Regulation
Azerbaijan State University of Economics
2002.01 - 2006.01
CFA Level 1 Exam - undefined
CFA Institute
Skills
- Branch Operations Management
- Customer Relationship Management
- Regulatory Compliance
- Staff Training & Supervision
- Conflict Resolution
- Performance Analysis
- Flexcube and Forpost Banking Software
- Microsoft Office Suite
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
- Leadership
- Public Relations
- Accounting
Languages
English
Fluent
Russian
Fluent
German
Elementary (A2)
Turkish
Fluent
French
Intermediate
Timeline
Acting Branch Manager
Xalq Bank Agh Shahar Branch
2021.08 - 2022.04
Head of Corporate Control and Internal Investigation Division
Xalq Bank
2019.12 - 2025.09
Acting Branch Manager
Xalq Bank (different branches)
2017.07 - 2019.12
Branch Manager
Xalq Bank Siyazan branch
2014.06 - 2017.07
Head of Customer Service Division
Xalq Bank Neftchilar branch
2011.05 - 2014.06
Customer Service Specialist
Xalq Bank Neftchilar branch
2009.06 - 2011.05
Master’s Degree - Customs
Azerbaijan State University of Economics
2007.01 - 2010.01
Bachelor’s Degree - Economic Regulation
Azerbaijan State University of Economics
2002.01 - 2006.01
CFA Level 1 Exam - undefined
CFA Institute