Rashad Mikayilov
Baku
Summary
Candidate with a degree in Information Technology and thorough knowledge about IT based on different operating systems and platforms intends to work in a growing company as an IT specialist.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Operation Center Specialist
Pasha Technology
01.2021 - Current
- Troubleshooting IP services and networks
- Providing customer support to business clients
- Monitoring Infrastructure, IT Infrastructure and responding to issues
- Monitoring of network alarms and reacting appropriately
- Announcing service schedules to network users
- Monitoring complex network components and taking responsibility for network management
- Daily performance of troubleshooting
- Maintenance of the network, servers and telecommunications equipment in the organization
- Assessment of problems, troubleshooting, interaction with field technicians and close monitoring of problems before solving them
- Deployment maintenance of IP switching, remote access protocols, routing and firewalls
- Keep reports on bandwidth usage, server usage, uptime, and other important elements
- Tracking violations of Service level agreements (SLAs)
- Informing customers, suppliers or third-party suppliers about the course of events
- Using the CLI and TCP/IP protocols to confirm, detect, and evaluate problems
- Working in shifts, covering the needs of the organization and working together with other departments to solve problems.
IT Specialist
General Supply
01.2020 - 01.2021
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Installed, tested and evaluated new systems, applications and patches.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Uploaded, configured, and managed antivirus detection software and email applications.
- Managed employee access, security roles and permissions.
- Ensured compliance with company policies regarding security protocols for IT systems.
- Controlled operational IT budget and expenditures within department parameters.
- Procured IT resources for strategic and operational computing requirements.
- Managed backup, user account and helpdesk systems.
IT Specialist
CSS LLC
01.2016 - 01.2020
- Configured and maintained various network devices such as routers, switches, firewalls.
- Implemented backup procedures to ensure data integrity and availability.
- Created user accounts, set up permissions, and monitored system security.
- Set up local area networks and wide area networks.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users. Performed troubleshooting to diagnose and resolve complex technical problems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Conducted regular audits of system logs to ensure proper functioning of all systems.
- Installed and configured new hardware and software components related to networking issues. Coordinated with vendors for procurement of IT products or services as needed.
- Configured hardware devices and software settings to optimize network performance.
Education
Bachelor of Science - Information Technology and Systems Engineering
Azerbaijan Technical University
Azerbaijan05-2015
Skills
- MS Office
- Windows 7/8/10
- Windows Server
- Linux (basic)
- Networking
- Troubleshooting and Diagnostics
- System Upgrades
- Hardware Upgrades
- DHCP/DNS Ethernet and Firewall Proficient
- Project Implementation
- Technical Documentation
- IT service management
- Technical reporting
- Technical issue analysis
- Project Planning
- Project Tracking
- Project Management
- Scrum processes
- Agile Best Practices
- Software Development Lifecycle
- Technical Support
Certification
- Technest IT Project Management (2024-NA)
- Comptia Cloud+ Certification, COMP001022617998 (2024-2027)
- Palo Alto Networks Certified Network Security Administrator, VSJF5ZD1DEQEQ2S1 (2023-2025)
- ITIL Foundation Certificate in IT Service Management Certificate, GR671437834RM (2022-NA)
- Cisco Certificated Network Associate Routing and Switching, CSCO14543082 (2024-2027)
- 3CX Certification ID: QxSQQ1b3do (2023-NA)
General Information
- Gender: Male
- Date of Birth: 05/31/94
- Driver License: Yes
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Intermediate (B1)
B1
Timeline
Network Operation Center Specialist
Pasha Technology
01.2021 - Current
IT Specialist
General Supply
01.2020 - 01.2021
IT Specialist
CSS LLC
01.2016 - 01.2020
Bachelor of Science - Information Technology and Systems Engineering
Azerbaijan Technical University
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