Rashada Cosay
Whiteriver
Summary
Compassionate Behavioral Health Technician with proven crisis handling and documentation skills at Apache Behavioral Health Services. Successfully implemented therapeutic activities, enhancing patient development and safety. Known for empathy and effective communication, fostering positive relationships with clients and staff alike. Adaptable and resilient, committed to delivering high-quality mental health support.
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Apache Behavioral Health Services
11.2021 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Assisted in development of therapeutic activities for patients.
- Provided therapeutic activities to assist with patient development.
Housing Security
White Mountain Apache Housing Authority
05.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant
Rainbow Treatment Center
08.2017 - 11.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Cashier
Sunrise Park Resort
11.2014 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
No Degree - Accounting
Southwestern Indian Polytechnic Institute
Albuquerque, NMHigh School Diploma -
Sherman Indian High School
Riverside, CA05-2012
Skills
- Documentation skills
- De-escalation strategies
- Mental health support
- Crisis handling
- Patient observation
- Group facilitation
- Case documentation
- Records maintenance
- Incident reporting
- Safety management
- Multitasking and organization
- Positive reinforcement
- Supportive counseling
- Therapeutic communication
- Empathy and compassion
- Social skills development
- HIPAA requirements
Certification
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Applied Suicide Intervention Skills Training (ASIST) certification – LivingWorks Education.
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
Timeline
Behavioral Health Technician
Apache Behavioral Health Services
11.2021 - Current
Housing Security
White Mountain Apache Housing Authority
05.2020 - 04.2021
Assistant
Rainbow Treatment Center
08.2017 - 11.2017
Cashier
Sunrise Park Resort
11.2014 - 07.2017
No Degree - Accounting
Southwestern Indian Polytechnic Institute
High School Diploma -
Sherman Indian High School
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